Director, Software Quality Assurance

Job Title: Director of Software Quality Assurance
Location: Cincinnati, Ohio, United States
Type: Direct Hire
Work Model: Onsite

Responsibilities

• Review QA strategies, challenge gaps in test planning, and help teams put practical, scalable quality assurance plans in place.
• Shape long-term strategy, refine standards, and ensure best practices are adopted across the organization.
• Provide training and coaching to educate teams on QA methodologies, clarify accountability, and reinforce standards.
• Build a culture where quality is owned by everyone, not just QA.
• Utilize test management tools, preferably qTest, and defect management tools to monitor and improve QA processes.
• Use data analytics to uncover trends and drive continuous improvement in quality assurance.

• 10 or more years of experience in software quality assurance leadership roles.
• Strong understanding of QA methodologies, test management tools, and defect tracking systems.
• Excellent leadership, coaching, and communication skills.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Ability to influence organizational standards and promote best practices in quality assurance.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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