What you'll be doingThe Director of Stadium Facilities leads all cleaning and janitorial operations across the stadium, ensuring a pristine guest experience on NFL game days, concerts, and major events. This role centers on operational excellence in housekeeping and vendor management, while partnering with and supporting the stadium's sustainability lead to advance environmental initiatives across the venue. The Director collaborates cross-functionally to deliver world-class cleanliness, manage key vendor relationships, and align housekeeping practices with brand, league, and sustainability standards.
Housekeeping Operations
Lead all stadium-wide cleaning and janitorial operations, including seating bowls, suites, locker rooms, restrooms, concourses, offices, kitchens, back-of-house, and exterior plazasDevelop and execute cleaning standards, schedules, and procedures for NFL game days, concerts and major events, and daily operations and offseason maintenanceOversee pre-event, event-day, post-event, and deep-cleaning programsManage third-party contractors and vendor relationshipsEnsure compliance with all health, sanitation, and OSHA standardsCollaborate with Security, Food & Beverage, Engineering, and Guest Services to ensure seamless event executionImplement quality assurance inspections and performance metricsServe as the primary point of contact for the stadium's window cleaning vendor, managing scope, scheduling, and quality inspections to keep exterior glass, suites, and guest-facing surfaces presentation-ready around the event calendarOversee the stadium's pest control program in partnership with the contracted vendor, coordinating routine treatments, inspections, and emergency response across kitchens, concourses, back-of-house, and exterior areas to maintain compliance with health, sanitation, and food-safety standardsManage the carpet cleaning vendor relationship, building routine and deep-cleaning cycles around the event calendar for suites, club spaces, offices, and other carpeted areas, and monitoring quality and wear to recommend restoration as needed
Sustainability Support
Support the stadium's sustainability lead in executing sustainability strategy, goals, and reporting initiatives as they relate to housekeeping operationsPartner with the sustainability lead on waste diversion programs (recycling, composting, landfill reduction), ensuring housekeeping crews and vendors execute against established standardsSupport sustainable cleaning products, equipment, and processes within housekeeping operations in alignment with the stadium's sustainability standardsSupport league-wide sustainability initiatives and certification efforts (NFL Green, Super Bowl environmental standards, LEED, TRUE Zero Waste, ISO, or similar) as they relate to housekeeping operations
Reporting & Guest Experience
Analyze operational data to improve efficiency and reduce costsPrepare reports for senior leadership on housekeeping performance and sustainability progressMaintain high guest-satisfaction scores through cleanliness, responsiveness, and service excellenceAddress guest concerns promptly and implement corrective actionsEnsure all housekeeping and sustainability practices align with brand standards and organizational values
Qualifications - What you'll bring
Required
Bachelor's degree in Facilities Management, Hospitality, Environmental Science, Sustainability, Business Administration, or a related field (equivalent experience considered)7+ years of progressive experience in housekeeping, janitorial, or facilities operations, with at least 3 years in a leadership roleDemonstrated experience managing large-scale cleaning operations in a stadium, arena, convention center, hotel, or comparable high-volume venueProven track record overseeing third-party contractors and large operational teamsStrong working knowledge of OSHA regulations and health and sanitation codesExperience developing and managing budgets, KPIs, and operational reportingProficiency in Microsoft Office Suite and facilities/work-order management systems
Preferred
Experience in an NFL, professional sports, or major live-event environmentBackground supporting or leading sustainability programs, waste diversion initiatives, or environmental reportingFamiliarity with LEED, TRUE Zero Waste, ISO 14001, or similar certificationsKnowledge of NFL Green or comparable league-level sustainability frameworksCertifications such as CEH (Certified Executive Housekeeper), REH (Registered Executive Housekeeper), LEED AP, or TRUE AdvisorBilingual (English/Spanish) a plus given workforce composition in many venues
Core Competencies
Operational leadership and team management at scaleStrategic thinking with the ability to execute tactically on event daysStrong cross-functional collaboration and communicationData-driven decision-making and analytical skillsGuest-service mindset with high attention to detailVendor and contractor managementAdaptability and composure under pressureCommitment to sustainability and continuous improvement
Physical Requirements and Working Conditions
Work Environment: On-site located at Nissan StadiumPhysical Requirements: Extended standing, walking, and stair climbing across indoor and outdoor areas; ability to lift up to 50 lbs.; tolerance for crowds, noise, weather, and cleaning chemicals.Schedule: Non-traditional hours including nights, weekends, holidays, and extended shifts on NFL game days and major events; on-call availability for emergencies.