Director, Strategy & Operations

In this position...

The Director, Strategy & Operations will act as a business strategist for the Software Factory, defining how software is built, deployed, and maintained at scale. This leader bridges engineering, product, and business stakeholders to ensure technical operations translate into business value. The position combines strategic planning, operational governance, and analytics accountability-establishing release rhythms, guiding investment decisions, improving delivery health, and identifying bottlenecks across the software value stream. Over time, the role is expected to build and lead a small team spanning release management, operations, and analytics.

The Director, Strategy & Operations will act as a business strategist for the Software Factory, defining how software is built, deployed, and maintained at scale. This leader bridges engineering, product, and business stakeholders to ensure technical operations translate into business value. The position combines strategic planning, operational governance, and analytics accountability-establishing release rhythms, guiding investment decisions, improving delivery health, and identifying bottlenecks across the software value stream. Over time, the role is expected to build and lead a small team spanning release management, operations, and analytics.

What you'll do...

• Establish and govern a predictable software release operating model, including go/no-go processes, release calendars, and delivery rituals.
• Lead release preparation, deployment readiness activities, and early warranty/hyper-care support while driving long-term automation of these workflows.
• Define operational standards for reliability, security, scalability, and delivery consistency across engineering teams.
• Partner with engineering leaders and product managers to align delivery capacity, roadmap timing, and market commitments.
• Translate technical issues, delivery risks, and environment instability into clear business impacts for executive stakeholders.
• Develop investment strategies for infrastructure, tooling, and vendor partnerships, including buy-versus-build decisions and ROI cases.
• Monitor and improve software factory performance through metrics such as deployment health, uptime, cost efficiency, and DORA performance.
• Identify bottlenecks and sources of manual toil across the delivery lifecycle, then drive process improvement and automation.
• Lead operational reviews using data to assess system health, release performance, and budget adherence.
• Build and scale a high-performing team to support release operations, operational governance, and analytics.

What you'll do...

• Establish and govern a predictable software release operating model, including go/no-go processes, release calendars, and delivery rituals.
• Lead release preparation, deployment readiness activities, and early warranty/hyper-care support while driving long-term automation of these workflows.
• Define operational standards for reliability, security, scalability, and delivery consistency across engineering teams.
• Partner with engineering leaders and product managers to align delivery capacity, roadmap timing, and market commitments.
• Translate technical issues, delivery risks, and environment instability into clear business impacts for executive stakeholders.
• Develop investment strategies for infrastructure, tooling, and vendor partnerships, including buy-versus-build decisions and ROI cases.
• Monitor and improve software factory performance through metrics such as deployment health, uptime, cost efficiency, and DORA performance.
• Identify bottlenecks and sources of manual toil across the delivery lifecycle, then drive process improvement and automation.
• Lead operational reviews using data to assess system health, release performance, and budget adherence.
• Build and scale a high-performing team to support release operations, operational governance, and analytics.