Director Student Resources

Position Details

Position Information

Position Title Director Student Resources Classification Title Administrator Position Number B1236PD Grade Level D1 Starting Wage/Salary $80,340 - $85,000 with exceptional benefits Close Date 07/05/2026 Open Until Filled No Open Until Filled Notes Position Type/Employee Class Administrative Faculty Status FTE 1.0 Contract Months 12 Overtime Eligible Exempt Location Bend Hybrid Remote Work Eligible? No Exceptional COCC Benefits Summary

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Primary Purpose

The Director Student Resourceis responsible for planning, coordinating, and overseeing the College's student resources, providing collegewide leadership for the implementation, on-going coordination, and assessment of services. These currently include SNAP Training and Education Program (STEP), Pathways to Opportunity (PTO), Thrive (benefits navigator), personal counseling, food bank, Clothing Connection, and Saving Grace/victim's advocacy and support.

Note: COCC is currently applying for a federal childcare assistance grant that includes a grant project manager/family resource coordinator position. If the College is awarded this grant, grant oversight and the project manager position will report to the Director Student Resources.

Essential Duties and Responsibilities

Supervision and Leadership:

• Provide leadership for the long-term and daily operations for student resources' services, which includes STEP/PTO, Thrive, personal counseling, food bank, Clothing Connection, and Saving Grace, ensuring services are available on all four campuses as needs and resources allow.
• Lead and facilitate a student resources Advisory Board, using input from this group to inform the all of the support services, policy and practice.
• Serve as the lead administrator for the STEP/PTO grant, ensuring compliance with federal and State grant requirements. Reconcile monthly and quarterly grant invoices and billing and write annual grant report, ensuring data accuracy throughout. Hire, train, and supervise the STEP College/Career Success Coach. Participate in statewide work groups or trainings.
• Recruit, onboard, coach and support Clothing Connection volunteers; includes coordinating volunteer training, regular communications, and other support needs.
• Hire, train and supervise part-time or work-study student employees supporting the Food Bank.
• Oversee the Thrive and personal counseling contracts, as well as the Saving Grace partnership, providing support to their staff and coordinating services.

Program Support and Development:

• Connect, collaborate, and establish partnerships with College departments and community organizations to maximize services and strengthen outreach efforts, all with the goal of increasing student utilization of services, grant opportunities, and partner funding for on-campus efforts.
• Partner with community agencies and develop MOU's or other agreements to provide food donations for the Food Bank. Provide part-time staff with direction for stocking the food bank. Ensure Food Bank has adequate supplies to meet student needs, including occasionally shopping for supplies as needed.
• Participate in local "communities of practice" supporting volunteer-based programs.
• Assist in the development and writing of federal, State and local agency grant proposals for additional program funds.
• Partner with Marketing and Public Relations to increase awareness of and access to services for the College community.
• Manage budgets for all services, assess overall program and service effectiveness, ensure grant compliance and produce grant reports.
• Assess quantitative and qualitative data to evaluate the effectiveness of the program and services.

Administrative Duties:

• Assist COCC's Grants Manager in identifying grant opportunities, writing or editing grant applications and collecting data and information required for grant applications.
• Facilitate trainings, workshops, or events to promote these student services and create greater awareness for colleagues on how to support low-income students.
• Occasionally staff the Clothing Connection and Food Bank to ensure student access.
• Partner with branch campus directors to coordinate well-being resources for all four campuses as needs and resources allow.
• Perform other essential functions as assigned that support the overall objective of the position.

Department Specific Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

• Knowledge of social work principles and practices, trauma-informed care, and basic needs support services management.
• Knowledge of volunteer program development, coordination, recruitment, retention and supervision practices.
• Skill in building rapport and maintaining effective working relationships with clients, volunteers, staff, and community partners.
• Skill in public speaking and conducting trainings or orientation sessions.
• Knowledge of principles related to program development, group leadership skills and an understanding of group dynamics.
• Ability to establish positive and productive working relationships with students, staff and faculty, and on occasion, work with circumstances that require effective negotiation, mediation, and conflict resolution.
• Knowledge of culturally-inclusive and culturally-responsive service delivery practices, staffing, and volunteer coordination.
• Skill in prioritizing multiple responsibilities and managing time effectively in a fast-paced environment.
• Ability to work independently while contributing to the larger Equity and Well-Being and Student Affairs' teams.
• Ability to maintain confidentiality of student records and adhere to federal student privacy requirements.
• Ability to monitor budgets and other administrative processes in a timely and professional manner.
• Ability to effectively utilize common Microsoft applications (Word, PowerPoint, Excel) and utilize a student information system (Banner) and reporting software (e.g., Argos).
• Able to communicate effectively in individual and group settings, representing the College on a professional basis, both orally and in writing, using the English language with or without the use of an interpreter.

Ergonomic Requirements

Regular office hours are established between 8 am - 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary and active nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.

Minimum Requirements

Education:

• Bachelor's degree in Social Work, Counseling Psychology, Education, or related field.

Experience:

• Four years of professional experience providing social services, case management, community outreach, or volunteer coordination;
• Two years of direct supervisory experience and budget management.

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.

All employees are required to successfully complete and pass a background screen, which includes a criminal history check.

Preferred Qualifications

Education:

• Master's degree in a related professional field.

Experience:

• Professional work experience in a higher education setting.
• Bilingual in Spanish/English.

EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is your highest level of education?

• No High School Diploma or GED

• High School Diploma or GED

• Professional Certification or License (not a degree)

• Associates Degree

• Bachelors Degree in Progress

• Bachelors Degree

• Masters Degree In Progress

• Masters Degree

• Ph.D. in Progress

• Ph.D.

• J.D.

• M.D.

• Other Doctorate Level Degree

• • Please describe how you meet the requirement of four years of professional experience providing social services, case management, community outreach or volunteer coordination.

(Open Ended Question)

• • Please describe how you meet the requirement of two years of direct supervisory experience and budget management.

(Open Ended Question)

• • We recognize the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your education/experience should be considered equivalent. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on the box or boxes you check, as we are committed to a fair and thorough evaluation process.

• I meet all minimum requirements (education and experience) listed for this position.

• I do not meet the minimum education degree requirement(s).

• My degree is not in the required stated area(s).

• I have less than the minimum years' experience in the area(s) required.

• • As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on your response, as we are committed to a fair and thorough evaluation process.

(Open Ended Question)

• • Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload your DD214 and 215 (215 if applicable) or certification that you expect to be honorably discharged from the military within 120 days of certifying veteran status as supporting documentation. You will have the opportunity to upload the document(s) in the next step of this application process.

• Yes, I am a veteran

• No, I am not a veteran

• If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.

(Open Ended Question)

• • COCC employees must work and reside in the state of Oregon at the time their work is being performed. Are you, or will you be residing in the state of Oregon by the start date of this position?

• Yes

• No

• • The College CANNOT provide support or sponsorship of any type for visa applications and related paperwork for employment purposes. To be considered, applicants must already be authorized to begin work in the United States, be able to arrive in the country, and maintain work eligibility without the College's sponsorship or support. Are you currently, or will you be, authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date?

• Yes, I am already or will be authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date.

• No.

• • Background checks are required for all employees of COCC. Should an offer of employment be made to you and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC's criminal history check policy can be found online in the General Procedures Manual, Section HR-2-1. Please indicate here if you will provide consent to the criminal history check when requested by the College

• Yes, I will provide my consent when requested

• No, I will not provide my consent when requested

Required Documents

Required Documents

• Resume/Vitae
• Cover Letter
• College Transcript 1 (unofficial)

Optional Documents

• Letter of Recommendation 1
• US Military DD 214