Director Student Resources

COCC

Bend, OR

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JOB DETAILS

SALARY

$80,340–$85,000 Per Year

SKILLS

Administrative Skills, Alliance/Partner Management, Billing, Budget Management, Career Counseling, Case Management, Childcare, Coaching, Communication Skills, Community and Social Services, Conflict Resolution, Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Data Quality, Employee Retention, English Language, Establish Priorities, Federal Grants, Funding, Grant Administration/Management, Grant Awards, Grant Writing, Higher Education, Information Technology & Information Systems, Language Interpreter, Leadership, Maintain Compliance, Marketing, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft Word, Multicultural, Multilingual, Negotiation Skills, Operations, Organizational Skills, People Management, Presentation/Verbal Skills, Program Evaluation, Project Tracking, Project/Program Coordination, Project/Program Management, Psychology, Public/Media/Press/Analyst Relations, Qualitative Analysis, Quantitative Analysis, Reporting Skills, SNAP, Service Delivery, Social Work, Spanish Language, Student Services, Team Lead/Manager, Time Management, Training Program, Training/Teaching, Volunteer Management

LOCATION

Bend, OR

POSTED

Today

Director Student Resources

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Position Details

Position Information

Position Title Director Student Resources

Classification Title Administrator

Position Number B1236PD

Grade Level D1

Starting Wage/Salary $80,340 - $85,000 with exceptional benefits

Close Date 07/05/2026

Open Until Filled No

Open Until Filled Notes

Position Type/Employee Class Administrative

Faculty Status

FTE 1.0

Contract Months 12

Overtime Eligible Exempt

Location Bend

Hybrid Remote Work Eligible? No

Exceptional COCC Benefits Summary

CLICK HERE TO VIEW BENEFITS & PERKS

Primary Purpose

The Director Student Resourceis responsible for planning, coordinating, and overseeing the College’s student resources, providing collegewide leadership for the implementation, on-going coordination, and assessment of services. These currently include SNAP Training and Education Program ( STEP ), Pathways to Opportunity ( PTO ), Thrive (benefits navigator), personal counseling, food bank, Clothing Connection, and Saving Grace/victim’s advocacy and support.

Note: COCC is currently applying for a federal childcare assistance grant that includes a grant project manager/family resource coordinator position. If the College is awarded this grant, grant oversight and the project manager position will report to the Director Student Resources.

Essential Duties and Responsibilities

Supervision and Leadership:

+ Provide leadership for the long-term and daily operations for student resources’ services, which includes STEP / PTO , Thrive, personal counseling, food bank, Clothing Connection, and Saving Grace, ensuring services are available on all four campuses as needs and resources allow.

+ Lead and facilitate a student resources Advisory Board, using input from this group to inform the all of the support services, policy and practice.

+ Serve as the lead administrator for the STEP / PTO grant, ensuring compliance with federal and State grant requirements. Reconcile monthly and quarterly grant invoices and billing and write annual grant report, ensuring data accuracy throughout. Hire, train, and supervise the STEP College/Career Success Coach. Participate in statewide work groups or trainings.

+ Recruit, onboard, coach and support Clothing Connection volunteers; includes coordinating volunteer training, regular communications, and other support needs.

+ Hire, train and supervise part-time or work-study student employees supporting the Food Bank.

+ Oversee the Thrive and personal counseling contracts, as well as the Saving Grace partnership, providing support to their staff and coordinating services.

Program Support and Development:

+ Connect, collaborate, and establish partnerships with College departments and community organizations to maximize services and strengthen outreach efforts, all with the goal of increasing student utilization of services, grant opportunities, and partner funding for on-campus efforts.

+ Partner with community agencies and develop MOU’s or other agreements to provide food donations for the Food Bank. Provide part-time staff with direction for stocking the food bank. Ensure Food Bank has adequate supplies to meet student needs, including occasionally shopping for supplies as needed.

+ Participate in local “communities of practice” supporting volunteer-based programs.

+ Assist in the development and writing of federal, State and local agency grant proposals for additional program funds.

+ Partner with Marketing and Public Relations to increase awareness of and access to services for the College community.

+ Manage budgets for all services, assess overall program and service effectiveness, ensure grant compliance and produce grant reports.

+ Assess quantitative and qualitative data to evaluate the effectiveness of the program and services.

Administrative Duties:

+ Assist COCC’s Grants Manager in identifying grant opportunities, writing or editing grant applications and collecting data and information required for grant applications.

+ Facilitate trainings, workshops, or events to promote these student services and create greater awareness for colleagues on how to support low-income students.

+ Occasionally staff the Clothing Connection and Food Bank to ensure student access.

+ Partner with branch campus directors to coordinate well-being resources for all four campuses as needs and resources allow.

+ Perform other essential functions as assigned that support the overall objective of the position.

Department Specific

Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.

+ Knowledge of social work principles and practices, trauma-informed care, and basic needs support services management.

+ Knowledge of volunteer program development, coordination, recruitment, retention and supervision practices.

+ Skill in building rapport and maintaining effective working relationships with clients, volunteers, staff, and community partners.

+ Skill in public speaking and conducting trainings or orientation sessions.

+ Knowledge of principles related to program development, group leadership skills and an understanding of group dynamics.

+ Ability to establish positive and productive working relationships with students, staff and faculty, and on occasion, work with circumstances that require effective negotiation, mediation, and conflict resolution.

+ Knowledge of culturally-inclusive and culturally-responsive service delivery practices, staffing, and volunteer coordination.

+ Skill in prioritizing multiple responsibilities and managing time effectively in a fast-paced environment.

+ Ability to work independently while contributing to the larger Equity and Well-Being and Student Affairs’ teams.

+ Ability to maintain confidentiality of student records and adhere to federal student privacy requirements.

+ Ability to monitor budgets and other administrative processes in a timely and professional manner.

+ Ability to effectively utilize common Microsoft applications (Word, PowerPoint, Excel) and utilize a student information system (Banner) and reporting software (e.g., Argos).

+ Able to communicate effectively in individual and group settings, representing the College on a professional basis, both orally and in writing, using the English language with or without the use of an interpreter.

Ergonomic Requirements

Regular office hours are established between 8 am – 5 pm during the workweek. A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

Incumbent must be able to function effectively indoors in an office environment engaged in work of primarily a sedentary and active nature. Requires the ability to work at a workstation for extended periods. Requires to write, read written materials and computer screens, and ability to use telephonic conversations. Occasional lifting up to 25lbs. All individuals are required to perform essential functions with or without reasonable accommodation.

Minimum Requirements

Education:

+ Bachelor’s degree in Social Work, Counseling Psychology, Education, or related field.

Experience:

+ Four years of professional experience providing social services, case management, community outreach, or volunteer coordination;

+ Two years of direct supervisory experience and budget management.

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.

All employees are required to successfully complete and pass a background screen, which includes a criminal history check.

Preferred Qualifications

Education:

+ Master’s degree in a related professional field.

Experience:

+ Professional work experience in a higher education setting.

+ Bilingual in Spanish/English.

EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

About the Company

COCC

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