Director, Student Support and Military Connected Success

Temple University

Philadelphia, Pennsylvania

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JOB DETAILS

SKILLS

Academic Advice, Analysis Skills, Background Investigation, Case Management, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Higher Education, Information Technology & Information Systems, Interpersonal Skills, Military, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Public Administration, Public Affairs, Recruiting Strategy, Registrar, Regulations, Social Work, Strategic Planning, Student Services, Team Player, Tuition Fees, Writing Skills

LOCATION

Philadelphia, Pennsylvania

POSTED

2 days ago

Temple University's Division of Student Affairs is searching for a Director, Student Support and Military Connected Success.

Become a part of the Temple family and you will have access to the following:
A hybrid work schedule
Full medical, dental, vision coverage
Paid time off
3 Personal Days
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Salary Grade: T27
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
The Director of Student Support and Military Connected Success is a collaborative, strategic, and student-centered leader. Reporting directly to the Vice President for Student Affairs, this position leads the university's emerging strategy focused on the success, persistence, engagement, and graduation of veterans, military affiliated students, active-duty service members, reservists, National Guard members, and military connected families.

This role has been established as part of a broader institutional commitment to strengthening military connected student success and developing coordinated systems that reduce barriers to enrollment, persistence, and degree completion. The Director works across academic and administrative units to build partnerships, improve institutional navigation, and support the development of a more integrated, student-centered model for military connected student support at Temple.
In addition to leading military connected student success initiatives, the Director supports broader divisional efforts related to student persistence, transition support, and coordinated student success strategies.

Performs other duties as assigned.

Job Details
* This position requires the following background checks: Cash Handling and Personally Identifiable Information background check. This must be completed prior to commencement of service.
* Offer of employment is conditional upon the successful completion of a pre-employment physical.

Required Education and Experience
* Bachelor's degree
* At least five (5) years of progressively responsible experience in higher education, student affairs, enrollment management, veterans services, academic advising, student support services, or a related field.
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* Master's degree in Higher Education, Counseling, Student Affairs, Public Administration, Social Work, or related field.
* Experience working with veteran or military connected students in higher education.
* Knowledge of GI Bill programs, military tuition assistance, transfer pathways, and related regulations.
* Experience with student information systems, CRM platforms, advising technologies, or case management systems.
* Experience with assessment, reporting, and strategic planning initiatives.

Required Skills and Abilities
* Demonstrated experience supporting students through complex institutional systems and navigating cross functional partnerships.
* Strong written, verbal, and interpersonal communication skills.
* Demonstrated organizational, analytical, and problem solving skills.
* Ability to manage multiple priorities with sound judgment and attention to detail.

Essential Functions
-Military Connected Student Success Strategy-
• Leads institutional initiatives that support the recruitment, transition, persistence, engagement, and graduation of military connected students.
• Develops and implements support strategies responsive to adult learners, transfer students, commuters, online learners, students balancing work and family responsibilities, and students transitioning from military service to higher education.
• Cultivates a welcoming and connected campus environment for military affiliated students through programming, outreach, peer engagement, and student support initiatives.
• Partners with Enrollment Management to support military connected recruitment strategies, transfer pathways, re-enrollment efforts, and outreach initiatives.
• Collaborates with academic advising units, colleges, schools, and the Registrar to strengthen degree progress support, transfer credit evaluation, prior learning recognition, and pathways to deg

About the Company

Temple University

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