Director, Subscription Meal Program (PCN 365)

We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment.

JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.

JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness. In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.

Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website www.jfsla.org

Jewish Family Service LA (JFSLA) is seeking an entrepreneurial, collaborative, and results-driven Director of the Subscription Meal Program to launch and grow a mission-driven, for-profit meal subscription business built on the expertise, proven success, and infrastructure of JFSLA's existing senior meal production program and commercial kitchen. The venture will provide high-quality, nutritious meals to the community while generating sustainable profits to support JFSLA's nonprofit senior meals services. Reporting to CEO and working closely with JFSLA's CFO, the Director will lead all aspects of the business, including strategy, operations, business development, marketing, financial performance, customer experience, partnerships, team development, and long-term growth. The ideal candidate will have relevant experience in for-profit food service production, marketing and/or business operations, a demonstrated ability to achieve year-over-year revenue growth and profitability, and the creativity and ambition required to build a successful enterprise from the ground up. This individual must also be an effective team builder with exceptional leadership and people skills who can balance entrepreneurial drive and decisive execution with collaboration, shared accountability, and alignment with JFSLA's mission, culture, and organizational priorities.

Qualifications

• Bachelor's degree in business administration, Marketing, Food Science, Supply Chain Management, Hospitality Management, Entrepreneurship, or a related field. An equivalent combination of education and progressively responsible experience will be considered.
• Minimum of 7 years of progressive leadership experience, including responsibility for business operations, strategic planning, and financial performance.
• Demonstrated success launching, growing, or significantly expanding a revenue-generating business, product line, or service.
• Demonstrated ability to design and implement strategies for business growth that boost revenue, profits, and market presence.
• Strong financial acumen with experience managing budgets, developing business plans, forecasting, pricing strategies, and analyzing financial performance.
• Experience leading operations in food service, commercial meal production, meal delivery, hospitality, subscription-based businesses, consumer packaged goods (CPG), retail food operations, or a related industry preferred.
• Experience in marketing, customer acquisition, brand development, digital marketing, and customer retention strategies.
• Demonstrated ability to identify market opportunities, build strategic partnerships, and develop new business relationships.
• Strong leadership, project management, and change management skills, with the ability to build and lead high-performing teams.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Entrepreneurial mindset with the ability to develop innovative solutions, adapt quickly, and achieve results in a start-up environment.
• Commitment to JFSLA's mission and the ability to balance business success with community impact and service.

Key Responsibilities:

• Partner with key leadership and a set of consultants (currently engaged) to develop and execute the business plan and growth strategy for the Subscription Meal Program (SMP).
• Develop the SMP budget in partnership with the JFSLA finance team, manage the program budget and monitor revenue, expenses, and profitability.
• Interface closely with JFSLA's kosher production kitchen around meal production and related operations.
• Oversee daily SMP operations including ordering, fulfillment, and delivery.
• Partner with marketing consultant to drive customer acquisition and retention.
• Hire, supervise, and develop program staff.
• Ensure compliance with food safety, health, and regulatory requirements.
• Prepare regular operational and financial performance reports.

Core Competencies:

Business Development & Growth

• Demonstrated success launching, scaling, or significantly expanding a business, product line, or revenue-generating program.
• Experience developing and executing growth strategies that increase market share, customer acquisition, and profitability.
• Proven ability to identify new business opportunities and bring innovative products or services to market.

Marketing & Customer Development

• Experience developing customer acquisition and retention strategies.
• Knowledge of digital marketing, social media marketing, and customer relationship management (CRM) systems.
• Experience using customer analytics and market research to drive business decisions.

Food Industry Knowledge

• Experience in commercial food production, meal delivery, subscription services, retail food operations, hospitality, consumer packaged goods (CPG), or related industries.
• Understanding of food trends, consumer preferences, pricing strategies, and product positioning.

Entrepreneurial Leadership

• Demonstrated entrepreneurial mindset with the ability to build systems and processes from the ground up.
• Able to thrive in dynamic settings where guidelines or frameworks may be minimal.
• Strong strategic thinking and decision-making skills.

This position reports to: CEO

Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.