Company Overview
The Director, Subscription Program Manager will lead the strategy, execution, and optimization of Dollar General's subscription membership program, ensuring it delivers meaningful value to customers while driving business growth. This role will oversee the development, launch, and continuous enhancement of the program, working closely with internal teams to align offerings with customer needs and business objectives.
Job Details
Duties & Responsibilities:
• Program Ownership: Serve as the key point of contact for the subscription program, collaborating with senior leadership and cross-functional teams to drive program vision, execution, and success.
• Strategic Leadership: Develop and execute the overarching strategy for myDG+, ensuring alignment with Dollar General's business objectives, customer needs, and growth targets.
• Value Proposition Development: Identify and implement compelling member benefits that enhance the value proposition, driving customer acquisition, engagement, and retention.
• Financial Management & Performance Optimization: Oversee the financial performance of the subscription program, including P&L ownership, budgeting, forecasting, and ROI analysis, to drive sustainable growth. Define and track key performance indicators (KPIs) to measure program effectiveness, continuously refining strategies to improve acquisition and retention.
• Cross-Functional Influence: Collaborate closely with key stakeholders to align initiatives, optimize the customer experience, and unlock new growth opportunities for myDG+.
Qualifications
Knowledge, Skills and Abilities:
• Experience leading cross-functional teams and managing complex initiatives in a fast-paced, high-growth environment. Ability to adapt personal style to different environments.
• Exceptional communication and storytelling skills, with the ability to influence stakeholders across all levels, as well as the ability to present work to executive stakeholders.
• Ability to work under tight time constraints. Can multitask with ease and adapt to frequently changing priorities.
• Strong financial acumen, including P&L management, budget planning, forecasting, and performance tracking.
• Strong project management capabilities, with a proven ability to manage multiple initiatives simultaneously while delivering results.
• Strong strategic, prioritization and critical thinking skills; ability to see the "big picture" (across programs) while also diving into details.
• Proactive desire to own and drive initiatives forward through measurable process, planning and team engagement.
Work Experience and/or Education:
• 8+ years of experience managing large-scale initiatives with cross-functional teams, ideally in a retail, or digital commerce environment. Background in membership, subscription, or loyalty programs is a plus.
• 3+ years in a leadership role managing teams and budgets
• BA/BS degree required, MBA or advance degree a plus