Skills

Administrative Skillsunmatched

Analysis Skillsunmatched

Benchmarkingunmatched

Best Practicesunmatched

Budget Managementunmatched

Business Planunmatched

Business Strategyunmatched

Business Supportunmatched

Change Managementunmatched

Computer Scienceunmatched

Contingency Plansunmatched

Continuous Improvementunmatched

Cost Analysisunmatched

Cost Forecastingunmatched

Cross-Functionalunmatched

Customer/Client Researchunmatched

Disaster Recoveryunmatched

Epic Systemsunmatched

Epic Tapestryunmatched

Establish Prioritiesunmatched

Financial Projectionsunmatched

Healthcareunmatched

Identify Issuesunmatched

Industry/Trade Analysisunmatched

Information Technology & Information Systemsunmatched

Maintain Complianceunmatched

Needs Assessmentunmatched

Network Systemsunmatched

People Managementunmatched

Performance Managementunmatched

Performance Tuning/Optimizationunmatched

Problem Solving Skillsunmatched

Production Supportunmatched

Production Systemsunmatched

Requirements Managementunmatched

Resolve Customer Issuesunmatched

Social Sciencesunmatched

Systems Administration/Managementunmatched

Talent Managementunmatched

Technical Supportunmatched

Thought Leadershipunmatched

Vendor/Supplier Selectionunmatched

Description

Job Summary:
This Director level employee is primarily responsible for overseeing the monitoring and management of all enterprise systems, managing support for all enterprise systems, and managing and facilitating the implementation of planned hardware and software changes.
Essential Responsibilities:

Directs the operation of multiple units and/or departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; gaining cross-functional support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; and ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies.
Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.
Directs the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security).
Directs team in providing all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues.
Builds a network of partnerships with technical and project teams to resolve system problems and application-specific issues.
Ensures adherence to and provides thought leadership for the modification of change management processes.
Provides overall direction for the implementation of planned hardware and software changes into production environments.
Oversees application-oriented administration and technical support for production and non- production environments
Directs the coordination of timelines to ensure the delivery of appropriate, sustainable, and prompt solutions.
Oversees the maintenance, modification, and documentation of complex and advanced applications.
Oversees the development of guidelines to prevent and/or resolve recurring problems.
Develops and improves programs to prioritize incident resolution.
Oversees system configuration.
Oversees the evaluation of new application packages and identification of anticipated systems requirements for planning purposes.
Oversees communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
Oversees the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces.
Directs the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
Directs complex performance tuning and optimization activities.
Oversees user accounts, network or system rights, and access to systems and equipment, and updates policies, as necessary.
Directs disaster recovery planning, testing, support, and activation activities.
Directs the development of requirements, selection of vendors, and installation of systems.

Minimum Qualifications:

Minimum four (4) years supervisory experience.
Minimum two (2) years managing operating budgets and/or project financials.
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

About Company

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.