Director, Technical Operations

Overview

Compensation: $190,000.00 - $220,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary: 

The Director of Technical Operations is responsible for the daily operations and management of assigned locations, ensuring efficient service delivery and operational excellence. This includes overseeing human resources, accounting, marketing support, budgeting, client relations, and compliance with collective bargaining agreements (CBA) in managing local union operations. The role also encompasses project management responsibilities, ensuring the successful execution of initiatives that align with client and company goals. The manager must develop and implement procedures to meet customer-specific contract requirements across multiple accounts and sites while managing the overall performance and service delivery to clients. Ultimately, the goal is to drive client retention and ensure that operations run smoothly, meeting both customer and company expectations.

Responsibilities

The Director of Technical Operations is responsible for the overall operation of facility management services across multiple laboratory, cleanroom, and office sites, ensuring the safety and well-being of employees, safeguarding company funds and property, and representing the company with respect to the client. This role ensures that company goals are realized while maintaining client relations that will enhance future business and assumes total responsibility for managing all aspects of the contract.

• Oversee all aspects of laboratories, cleanrooms, and office sites’ physical infrastructure.
• Ensure that all work performed within mission-critical space meets high-quality standards and does not impact internal/external customers.
• Manage teams, including the Facility Manager, Facility Coordinator, Workplace Experience Coordinators, and technicians.
• Oversee the development and accuracy of site-level operating procedures and other documentation.
• Supervise and escalate ABM’s response to after-hours emergencies at assigned facilities.
• Provide training and support to expand the capabilities of operations staff.
• Give hands-on instruction in maintenance, safety, and troubleshooting procedures.
• Demonstrate the proper use and care of tools.
• Instill professionalism and direct the performance of contracted maintenance.

Union Management: Ensure compliance with collective bargaining agreements (CBA), manage relationships with local unions, oversee grievance procedures, and work in alignment with labor laws.

Project Management: Lead the project team and execute projects related to facility upgrades, process improvements, and cost-saving initiatives.  Managed team of 10+ staff.

Financial Management: Plan and forecast budget for operations and maintenance, recommend and estimate facility repairs and improvements.

Semi-Conductor/Pharmaceutical Equipment: Exposure/Knowledge of Process cooling water, wastewater, ultra-pure water, scrubber etc.

Hazardous Materials: Comply with policy and audit standards for safe storage, usage, and disposal.

• Resolve all electrical, mechanical, BAS, BMS, and Fire Protection System issues while minimizing risk and business impact. Communicate issues to management and customers in a timely manner.
• Manage customer relationships, acting as the single point of contact for facility-related issues, including schedules, new business, projects, budgets, expansion, and staffing.
• Oversee preventive maintenance inspections and provide guidance on addressing issues.
• Develop, plan, and implement an annual shutdown program for preventive maintenance activities.
• Demonstrate technical knowledge of critical electrical and mechanical systems with the ability to prioritize, assign, track, and trend equipment history.
• Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, and control system access and user credentials.
• Proven success in client satisfaction with proven track request to meet client satisfaction, successfully managing budgets, schedules, KPIs, and contractual requirements.
• 5+year experience managing personnel of 5+ staff.
• Ensure that ABM training expectations are met and audit the process monthly.
• Identify, vet, and approve all subcontractors performing work on-site.
• Ensure compliance with Customer SLA parameters and Change Control activities; review and approve all system changes (set-points, thresholds, alarm-points, etc.) impacting customer operations.
• Set, review, and approve employee work/PTO schedules, audit, and process employee time and payroll.
• Develop PM contract scopes of work and ensure contract terms are fulfilled.

Qualifications

Education And Experience

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a relevant field or equivalent 7+ years of experience in mission-critical operations environments.
• Minimum 5 years of facility management, plant operations, engineering, or maintenance supervision experience.
• Strong verbal and written communication skills to “C” level and below, including customers and vendors.
• 7+ years of experience in a management position with 5 or more direct reports.
• Experience generating cost savings through continuous improvement activities.
• 5+ years of Electrical or Mechanical experience.
• CMMS (Computerized Maintenance Management System) experience with platforms like 360 Facility, Maximo, etc., and Building Automation System (BAS Siemens Apogee, Johnson Metasys, or Trane Tracer preferred).
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operational experience desired.
• Staff management experience, including disciplinary action, hiring, terminating, and performance appraisals.

Certifications and Licenses

• CPMM (Certified Plant Maintenance Manager), CFM (Certified Facility Manager), or other relevant certifications are a plus.
• PMP – Project Manager Professional Certification
• Knowledge, Skills, And Abilities
• Proven experience in budget and personnel management.
• Strong interpersonal, oral, and written communication skills, including report writing ability.
• Computer proficiency with MS Office and Outlook email.
• Working knowledge of purchasing and managing subcontractors/vendors.