Director Technical Product - CRM & Order Management

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

About this Role

We are seeking a highly strategic and transformational Director of Product Management to lead our end-to-end CRM and Order Management ecosystem for Retail Media. This executive-level role is accountable for defining and driving the long-term vision, strategy, and execution of the technology capabilities that power our retail media business across advertiser, agency, and internal sales experiences. A central goal of this role is to make the business fully automated and end-to-end-removing manual, repetitive work from sellers and ad operations so they can focus on advertisers and revenue, not data entry. You will lead a portfolio of products that support sellers, ad operations, and advertisers at scale-modernizing campaign order-to-cash, advancing self-serve and straight-through order flows, and delivering measurable improvements in revenue, operational efficiency, and advertiser outcomes.

Main responsibilities:

• Define and own the enterprise CRM and Order Management product strategy and multi-year roadmap, aligning with corporate growth, retail media monetization strategy, and digital transformation priorities.
• Lead a portfolio of CRM and OMS products and platforms, including advertiser/agency CRM, ad order management, deal/IO workflows, advertiser onboarding, billing and reconciliation, and closed-loop measurement integration.
• Make automation a first-class product outcome: design self-serve and straight-through order-to-cash flows that minimize manual handoffs, eliminate duplicate data entry, and automate quoting, order capture, approvals, trafficking, billing, and reconciliation across the campaign lifecycle.
• Systematically identify and remove manual, repetitive tasks from sellers and ad operations-replacing spreadsheets, swivel-chair work, and manual data re-keying with automated, integrated workflows-so the team''s time shifts toward advertisers and revenue.
• Serve as the executive product leader across the retail media commercial stack, partnering with senior leaders in Sales, Ad Operations, Technology, Finance, Legal, and Data/Privacy.
• Drive large-scale transformation initiatives, including modernization of legacy order management systems and expansion of omni-channel selling capabilities (e.g., self-serve order flows, automation, managed-service tooling).
• Ensure compliance with all relevant requirements (data privacy and governance such as CCPA/GDPR, clean rooms and retail media data ethics, brand safety, and financial controls/SOX for billing and revenue recognition), embedding privacy, security, and trust into all product decisions.
• Oversee integration strategy across Salesforce CRM, OMS, ad servers/DSP/SSP, billing/ERP/finance systems, and retail media network platforms.
• Establish and track portfolio-level KPIs (revenue growth, order throughput, time-to-launch, billing accuracy, sales productivity, advertiser retention, fill rate, operational efficiency, automation/straight-through-processing rate, reduction in manual seller and ad-ops effort, and margin performance).
• Lead and develop a high-performing team of product managers and cross-functional leaders, building strong product management discipline and talent pipelines.
• Drive vendor and partner strategy, including strategic partnerships, contract negotiation, and build vs. buy decisions.
• Influence and communicate effectively at the executive level, providing clear visibility into strategy, progress, risks, and outcomes.

We are looking for candidates who possess the following:

• 12-15 plus years of product management experience, with significant experience in senior leadership roles managing leaders and large product portfolios.
• Deep experience in retail media, ad tech, martech, or commerce platforms, ideally spanning CRM and order management/order-to-cash systems.
• Strong understanding of end-to-end ad sales operations, order/billing workflows, and the data privacy and financial-controls landscape.
• Proven success leading enterprise-scale digital transformation and modernization initiatives, including automating workflows and removing manual operational work at scale.
• Demonstrated ability to operate at both strategic and operational levels, driving alignment across complex organizations.
• Exceptional executive presence, influence, and stakeholder management skills.
• Strong financial and business acumen, with experience managing large budgets and ROI-driven investments.
• Preferred: hands-on experience with Salesforce CRM (and related order management/CPQ/billing capabilities) and direct experience in a retail media network or ad sales platform environment.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

#LI-MG1

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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