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Director, Technical

American Bureau of Shipping (ABS)

San Antonio, Texas

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JOB DETAILS
SKILLS
Business Development, Coaching, Consulting, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Follow Through, Knowledge Transfer, Marketing, Mentoring, Multitasking, Needs Assessment, Performance Management, Performance Metrics, Process Improvement, Project Planning, Promotional Programs, Proposal Development, Proposal Writing, Root Cause Analysis, Safety/Work Safety, Sales, Technical Presentation, Technology White Papers, Thought Leadership, Time Management
LOCATION
San Antonio, Texas
POSTED
16 days ago
The Technical Director serves as subject matter expert for technical services provided to clients, and is responsible for developing and advancing services, providing technical expertise to project and business development teams. The Technical Director utilizes knowledge of services and clients to advise operations and business development during preparation of proposals. The Technical Director is responsible for providing thought leadership and technical expertise to solidify recognition as experts in the industry.

What You Will Do:
  • Serve as subject matter expert for technical services provided to clients.
    • Provide technical expertise and guidance to project team.
    • Direct and review technical contributions of team members on projects and company-wide activities.
    • Ensure we have the right team working the right projects.
    • Take a solution-oriented approach by advising on and leading initiatives to enhance effectiveness and efficiencies on assigned projects, in day-to-day job tasks, amongst team members, and across the organization through commitment to enhancing the company.
  • Serves as technical expert frequently engaged for input related to area of expertise, providing valuable insight that helps support planning and execution of project tasks.
  • Manage the overall client relationship, as assigned, to assure satisfaction with ABS Consulting services
    • Act as the technical expert for clients on assigned projects.
    • Maintain an active awareness of technical, business and management developments affecting present and potential customers and actively presents this information promptly to the appropriate senior level managers.
    • Actively engage with clients to maintain relationships with key decision makers and help identify follow-on business opportunities.
    • Utilize knowledge of services and clients to advise operations and business development during preparation of proposals.
  • Represent ABS Group in promoting our products and services and collaboration with sales team to drive business opportunities
    • Supports marketing and business development initiatives to attract and retain clients
    • Engage with sales team on potential opportunities by proposing solutions and partnering on technical proposals
    • Participate in marketing activities, conference presentations, technical whitepapers
    • Coach others on how to utilize technical expertise to develop customer intimacy and establish new business development opportunities.
    • Provide thought leadership and technical expertise to solidify recognition as experts in the industry.
    • Actively engage in networking activities to meet potential clients.
    • Serve as a mentor/coach, actively participating in developing technical skills in others through mentorship and training initiatives.
What You Will Need:

Education and Experience
  • Must have an advanced degree or bachelor's degree and equivalent experience
  • 15+ years of relevant professional experience
  • Relevant technical certifications required
Knowledge, Skills, and Abilities
  • Ability to gain, retain, illustrate comprehension of learned technical knowledge, and transfer knowledge to other members of the team
  • Ability to actively listen to the needs of our clients and internal teams by receiving, assessing, and generating probing questions surrounding the shared information to better understand client needs to provide technical expertise
  • Openly accept change as part of business evolution to meet the needs of our clients, provides recommendations to enhance business, and drives change across the organization
  • Possess a firm understanding of key performance indicators and their significance to the business and takes action to drive results amongst the organization
  • Ability to utilize established rapport and role as a subject matter expert with existing customers to identify and consistently generate new business opportunities in collaboration with sales team
  • Ability to plan and deliver outcomes with colleagues, understand business goals, hold oneself and colleagues accountable for keeping commitments and high standards. This includes taking responsibility for their actions, behaviors, decisions and results, acknowledging and fixing mistakes, seeking feedback, and using root cause analysis to improve performance
  • Must be dependable, highly reliable, and follow through on all assignments
  • Ability to demonstrate independent, objective, open-minded thinking with strong attention to detail and sound judgment
  • Must be an effective multi-tasker utilizing proficient time management skills
  • Working knowledge of the ABS Health, Safety, Quality and Enviro

About the Company

A

American Bureau of Shipping (ABS)

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