Description
The Director, Technical Solutions, leads the Technical Solutions Group (TSG), the firm's internally focused technical delivery arm. TSG serves as the front door for business enablement; the point where business partners bring their needs, and TSG builds the capacity and capability to build and deliver technology to Burns & McDonnell. This role is responsible for the overall operation, standards, and performance of the department, and for ensuring the organization has a reliable, scalable path from business need to delivered, supported technical solution.
This role reports to the Chief Innovation Officer (CNO). The Director works cross-functionally with the Managing Director of Data & AI, the Director of IT Infrastructure & Security, and the TSG lead for Burns & McDonnell India to ensure a unified, consistent delivery model across all business units and locations.
Core Responsibilities
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Business & Delivery Engagement: Serve as the primary connective link between business units/locations and the delivery organization, including the India-based delivery team, in close partnership with Burns & McDonnell India (BMI) leadership.
Department Operations & Standards
Develop and maintain enterprise-wide standards, procedures, and operating practices for technical delivery.
Maintain consistent enterprise and solution architecture across all developed solutions.
Partner with the IT security organization to ensure all delivered solutions are secure and operable.
Partner with the Managing Director of Data & AI and the Director of IT Infrastructure & Security to align technical delivery with data, AI, infrastructure, and security capabilities.
Build and maintain relationships with key 3rd Party delivery partners within the US, Latin America, and India who supplement the team's capacity and capabilities.
Organizational Scope & Oversight
Own all Technical Solutions capabilities across the organization, including delivery managers and their technical delivery teams, business enablement/business partner functions, TSG practice leads for Infrastructure, Construction, and Energy, and additional/expanded roles and locations as the organization grows.
Ensure consistent operating standards and delivery quality across all practices and locations.
Financial & Operational Accountability
Own department operations, including conformance to budget, chargeable time/utilization goals, operational KPIs and metrics, and client satisfaction.
Oversee the internal company marketing and acquisition of new work for the department.
Interface with finance on department performance and forecasting.
Talent & Team Leadership
Coordinate the hiring of delivery managers and the technical teams responsible for delivering the work.
Build a high-performing, cross-functional delivery organization spanning domestic, near shore, and India-based teams.
Develop career paths, mentorship, and succession planning for delivery leaders and technical talent.
Qualifications
Bachelor's degree in computer science, engineering, business, or a related field from an accredited program and 14 years of related professional experience.
Experience managing teams and global/distributed delivery organizations, preferred.
Demonstrated successful project management experience.
Demonstrated experience with enterprise and solution architecture governance, preferred.
Experience partnering with security, data/AI, and infrastructure organizations, preferred.
Strong financial acumen - budget management, utilization/chargeability, and P&L accountability for a technology delivery organization, preferred.
Demonstrated success in business development / selling technical services.
Experience building and leading global delivery teams, including offshore/nearshore models, preferred.
Must demonstrate excellent oral and written communication skills; strong interpersonal skills; and the ability to clearly and effectively present complex information to all levels of employees, management, and clients.
Must have expert knowledge in the use of basic computer software (i.e., Microsoft Word, Excel, PowerPoint).
Success Metrics
Delivery cost held under $100/hour.
Time-to-staff for critical project/delivery roles meets department goals.
Chargeable time/utilization against department goals.
Client satisfaction across business units served.
Budget conformance and department financial performance.
New work sold/acquired by the department.
Consistency and maturity of enterprise/solution architecture across delivered solutions.
This job posting will remain open a minimum of 72 hours and on an ongoing basis until filled.
EEO/Disabled/Veterans
Job Information Technology
Primary Location US-MO-Kansas City
Schedule: Full-time
Travel: Yes, 25 % of the Time
Req ID: 263420
Job Hire Type Experienced #LI-SS #COR N/A
| Location | Kansas City, MO |