Director-Technology Delivery and Operations

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Provide end to end leadership for the strategy, delivery, and operational support of enterprise employee technology solutions. This role will drive the full lifecycle of applications and services — from strategy and roadmap through solution delivery, production operations, incident management, and continuous improvement — ensuring solutions are reliable, secure, cost effective, and aligned with business outcomes.

Key Responsibilities

Strategy, Roadmap & Business Alignment

• Partner with business leaders to translate business strategy and priorities into technology strategy, operating plans, and multi year delivery roadmaps

• Balance delivery investments and operational sustainability, incorporating cost, risk, asset health, security, and architectural alignment

• Provide cost, feasibility, and value trade off analysis to support prioritization and funding decisions

Technology Delivery

• Lead delivery of technology solutions and enhancements, ensuring commitments for scope, schedule, cost, quality, and risk are met

• Oversee release planning, change management, and deployment activities to minimize business disruption

• Ensure solutions meet architectural standards, SDLC requirements, and regulatory expectations

• Coordinate across multiple concurrent initiatives and resolve delivery risks and dependencies

Production Support & Operational Excellence

• Own production support outcomes for assigned applications and services, including availability, performance, incident management, and remediation

• Lead response to major and critical incidents, ensuring timely service restoration, executive communication, root cause analysis, and permanent fixes

• Establish and mature operational processes, service metrics, and continuous improvement plans aligned to ITIL and operational best practices

• Drive proactive identification of recurring issues, service gaps, and improvement opportunities

Vendor, Partner & SLA Management

• Manage strategic vendor and partner relationships across delivery and operations

• Establish, monitor, and enforce service level agreements (SLAs) and delivery expectations

• Ensure vendor resources follow Ameriprise standards, methodologies, and quality requirements

• Partner with procurement to manage contracts, performance, and cost effectiveness

Financial & Resource Management

• Own budget and financial planning for delivery initiatives and production services, including vendor contracts

• Optimize resource strategies (internal vs. vendor, on shore/off shore) to balance speed, quality, cost, and resilience

• Forecast and manage spend across delivery and run activities with transparency and accountability

People Leadership & Organizational Effectiveness

• Lead and develop an organization spanning delivery and production support functions

• Build capabilities across engineering, operations, and service management disciplines

• Drive performance management, talent development, succession planning, and engagement

• Foster a culture of accountability, collaboration, and continuous improvement

Governance, Risk & Standards

• Champion adoption of enterprise standards, ITIL practices, SDLC, and operational controls

• Ensure compliance with security, risk, audit, and regulatory requirements

• Translate technical risks into clear business impacts and mitigation options for senior leaders

Required Qualifications

• Bachelors degree (4-years) in Computer Science, Engineering, MIS or related field; or equivalent work experience

• 7-10+ years experience of increasing responsibility in the delivery and operations of technology products/services

• 3-5+ years of leadership experience, including demonstrated success in leading technical teams and executing technical projects within a quality management framework

• 2-3+ years of experience in successfully managing budgets (departmental and/or project)

• Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences

Required Qualifications

• ServiceNow

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.