Director, Technology Operations - Marketplace Buyer Experience Intelligence

Position Summary...

The Director, Technology Operations leads the strategy and execution of a new organization responsible for measuring and improving the Walmart Marketplace buyer experience. This role establishes the technical platform, operating model, and quality measurement framework needed to identify product quality issues, listing inaccuracies, and ratings and reviews integrity risks. The Director fosters strong cross-functional partnerships, influences business decisions through trusted data and insights, and drives continuous improvements across the Marketplace ecosystem. By combining advanced analytics, AI, and expert investigation, this position improves customer trust, reduces buyer disappointment, and delivers measurable improvements in Marketplace quality at scale.

What you'll do...

About the team:

Our team is dedicated to enhancing Marketplace quality at Walmart by integrating advanced analytics, AI, and customer-focused research. Collaborating across Product, Engineering, Trust & Safety, Operations, and Marketplace, we develop systems, metrics, and capabilities that address key item-related issues impacting buyers and sellers. This cross-functional approach enables millions of customers to shop confidently every day. The team emphasizes operational excellence, data-driven decision making, and continuous improvement to deliver measurable business value and support Walmart’s commitment to innovation and customer satisfaction.
  What you'll do:

• Build and lead a new organization focused on improving the Walmart Marketplace buyer experience.
• Develop the strategy, technical capabilities, and metrics to identify product quality, listing accuracy, and ratings & reviews integrity issues.
• Partner across Product, Engineering, Marketplace, Trust & Safety, and Operations to turn insights into measurable improvements.
• Lead a multidisciplinary team of engineers, data scientists, analysts, and product leaders.
• Communicate Marketplace quality trends and business impact to executive leadership through trusted, data-driven insights.

What you'll bring:

• Proven experience building and leading data-driven products, platforms, or programs in Marketplace, Trust & Safety, Customer Experience, or a related domain.
• Strong technical understanding of large-scale data, analytics, AI/ML, and measurement frameworks.
• Demonstrated success defining metrics, translating insights into action, and influencing executive decision-making.
• Experience leading cross-functional teams across Product, Engineering, Operations, and business stakeholders.
• Strong people leadership with a track record of building high-performing, multidisciplinary teams.
• Excellent communication skills and the ability to simplify complex technical concepts for different audiences.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $132,000.00 - $264,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.