Director-Technology Operations

Ameriprise Financial

Minneapolis, MN

JOB DETAILS
SALARY
$131,000–$180,000 Per Year
SKILLS
Compensation and Benefits, Computer Science, Consulting, High Availability, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Leadership, Network Administration/Management, Philosophy, Technical Operations, Test Readiness Review (TRR)
LOCATION
Minneapolis, MN
POSTED
2 days ago
Job Title

Lead the Tech Resiliency and Recovery function for Ameriprise as part of the broader Technology Operations Center team.

Job Description

Lead the Tech Resiliency and Recovery function for Ameriprise as part of the broader Technology Operations Center team. This includes providing leadership with running our Technology Resiliency and Recovery program for the company, working with various Application and Platform infrastructure owners in developing the recovery plans, exercising them and reporting outcomes to senior leadership.

Key Responsibilities
  • Major areas of accountability:
  • Develop and manage the TRR or Technology Recovery and Resiliency program for the company. Partner with Enterprise Resiliency to create execution plans for creating and exercising recovery plans for all Technology components eligible for recovery per Resiliency standards.
  • Provide in region leadership of the Technology Operations Center function that is responsible for 24 by 7 availability management, command center operations. Work closely with the Service Management (ITSM) owner within TOC to manage day to day Operational outcomes.
  • Work with stakeholders across Technologies on managing Availability and TRR plans, reporting of outcomes to senior leadership.
Required Qualifications
  • Bachelors degree (4-years) in Computer Science, Information Technology, Business or related field; or equivalent work experience.
  • 10+ years experience overall in a technology organization.
  • 5-7 Years experience in Technology role, ITSM operations.
Preferred Qualifications
  • Experience building and maintaining a resource network; demonstrated skills in building effective business consulting relationships.
  • Successful work experience in a large, corporate matrixed environment.
  • ITIL Certified and managed Recovery and resiliency programs as part of a previous role.
Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $131,000 - $180,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Employment Status

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business

TECH Technology

Equal Opportunity Employer

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

About the Company

A

Ameriprise Financial

About Ameriprise Financial

Ameriprise Financial combines a team-based atmosphere with an entrepreneurial spirit. We are an organization that emphasizes learning and growth, rewards you for your achievements and fosters a healthy work/life balance.

From our Minneapolis headquarters throughout our offices nationwide, you'll find we live our values every day — client focused, integrity always, excellence in all we do and respect for individuals and communities. We embrace diversity in our ideas, management, employee groups and clients.

Our Investment in You

We provide employees and branch advisors with competitive compensation and rewards. Our comprehensive benefits support your health and help you balance your career and personal life. Ameriprise invests in you through compensation, retirement savings, health benefits, wellness programs, work/life balance programs, veteran benefits, etc.

Your Career at Ameriprise

When you join our corporate team, you receive competitive compensation and incentives, opportunities to share in the company's success plus comprehensive benefits. Our employees also enjoy business resource networks, transportation assistance, community service opportunities, and an on-site cafeteria.

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Learn More About Joining Ameriprise

Thrive in a Respectful, Supportive Environment

We have a diverse, values-based culture that embraces individual differences and encourages you to perform at your peak. We recognize your achievements and understand that work is one of the many important aspects in your life. While maintaining respect for that life balance, we help you advance your career and reach your goals.

Learn More About Diversity and Inclusion at Ameriprise

Build a Career that Matters to You

At Ameriprise Financial, we believe that learning is a lifelong endeavor. No matter where you are in your career path, we encourage all employees to take advantage of our professional development programs, offered in a variety of ways. Learn on your own, collaborate with a peer or work with an experienced colleague. Whatever your learning style, Ameriprise gives you the opportunity to reach your potential.

Being an Ameriprise Advisor

Join a strong, ethical company that offers you what you need to build a rewarding career as a financial advisor: Culture & Commitment, Dedication & Support, and Opportunity & Rewards. Ameriprise is committed to helping you achieve the vision you have for your practice. With training in financial planning and the backing of a strong, stable FORTUNE 500® company, you’ll discover unparalleled culture, support, and opportunities to build a successful practice. That’s the Ameriprise Difference.

Learn More About Ameriprise Advisor Support

Opportunities for Students

Join an inclusive team to gain career-building skills and network in a supportive, high-energy, team-based atmosphere. Learn through real-world work and collaboration with leaders on projects that produce results through our Internship Program or gain valuable professional experience and build leadership skills through our full-time Leadership Development Program. You’ll also engage in team-building/social events, volunteer activities, executive leadership seminars, and networking opportunities.

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COMPANY SIZE
10,000 employees or more
INDUSTRY
Financial Services
FOUNDED
1894
WEBSITE
https://www.ameriprise.com/careers