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Director, Technology Transformation

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    Skills

    • Budget Managementunmatched
    • Business Operationsunmatched
    • Cloud Computingunmatched
    • Computer Scienceunmatched
    • Corrective Actionunmatched
    • Cross-Functionalunmatched
    • Customer Experienceunmatched
    • Enterprise Applicationsunmatched
    • Establish Prioritiesunmatched
    • Functional Programming Languagesunmatched
    • Healthcareunmatched
    • Leadershipunmatched
    • Metricsunmatched
    • Operational Improvementunmatched
    • Operational Supportunmatched
    • Operations Processesunmatched
    • Performance Managementunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Risk Managementunmatched
    • Root Cause Analysisunmatched
    • Systems Engineeringunmatched
    • Team Lead/Managerunmatched
    • Technical Leadershipunmatched
    • Technical Operationsunmatched
    • Technical Strategyunmatched
    • Time Managementunmatched

    Description

    Your Role

    The Technology team is responsible for the delivery, operation, and governance of secure, compliant, and scalable platforms that support critical healthcare services and enable the successful separation and long-term independence of the Ascendiun family of companies. The Director, Technology Transformation will report to the Chief Information Officer (CIO). In this role you will for lead cross-functional teams to deliver large-scale programs that create sustainable, systematic improvements across technology and business operations.

    Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

    Your Knowledge and Experience

    • Bachelor''s degree in Computer Science, Information Systems, Engineering, or related field.
    • Requires a minimum of 10 years of technology experience, including 6+ years in leadership roles managing enterprise technology initiatives.
    • Proven experience leading large-scale technology programs and transformational initiatives.
    • Strong understanding of enterprise applications, infrastructure, cloud technologies, and operational processes.
    • Demonstrated ability to lead cross-functional teams and drive organizational change.
    • Experience managing complex stakeholder environments and balancing competing priorities.

    Hybrid

    This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

    Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

    #LI-CM1

    Your Work

    In this role, you will:

    • Lead strategic technology initiatives that improve operational performance, scalability, reliability, and customer experience.
    • Identify systemic challenges and drive sustainable solutions that address root causes rather than symptoms.
    • Develop and execute transformation roadmaps aligned with business objectives and technology strategy.
    • Partner with business and technology leaders to drive organizational change and process improvements.
    • Lead complex, cross-functional technology programs with multiple stakeholders, dependencies, and delivery teams.
    • Establish governance, milestones, success metrics, and reporting mechanisms to ensure program success.
    • Drive prioritization, issue resolution, risk management, and decision-making across initiatives.
    • Ensure projects are delivered on schedule, within budget, and aligned with business outcomes.
    • Lead efforts to improve system stability, service performance, operational maturity, and supportability.
    • Facilitate root-cause analysis and corrective action planning for recurring issues.
    • Build strong partnerships with business leaders, product owners, and technology teams.
    • Communicate program status, risks, dependencies, and recommendations to senior leadership.

    Your Work

    In this role, you will:

    • Lead strategic technology initiatives that improve operational performance, scalability, reliability, and customer experience.
    • Identify systemic challenges and drive sustainable solutions that address root causes rather than symptoms.
    • Develop and execute transformation roadmaps aligned with business objectives and technology strategy.
    • Partner with business and technology leaders to drive organizational change and process improvements.
    • Lead complex, cross-functional technology programs with multiple stakeholders, dependencies, and delivery teams.
    • Establish governance, milestones, success metrics, and reporting mechanisms to ensure program success.
    • Drive prioritization, issue resolution, risk management, and decision-making across initiatives.
    • Ensure projects are delivered on schedule, within budget, and aligned with business outcomes.
    • Lead efforts to improve system stability, service performance, operational maturity, and supportability.
    • Facilitate root-cause analysis and corrective action planning for recurring issues.
    • Build strong partnerships with business leaders, product owners, and technology teams.
    • Communicate program status, risks, dependencies, and recommendations to senior leadership.

    Numbers & Facts

    LocationHartford, CT
    IndustryInsurance
    Company Size2,000 to 2,499 employees
    Websitehttps://www.bcbs.com/about-us/careers

    About Company

    At the Blue Cross and Blue Shield Association (BCBSA), we provide business strategy, technical support and consulting expertise to 36 Blue Cross and Blue Shield companies across the nation, employing more than 1,000 of the best strategic thinkers in the industry. We are a Brand manager that sets quality control standards for the 36 independent companies that use the Blue Cross and Blue Shield Brands, and we serve as a trade association that represents these Blue companies. It is through our involvement that the Blues companies share a united vision and strategy while also benefiting from the local strength of all member companies.

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