Director Training & Development

About Us

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood. Learn more at www.pinnaclefertility.com.

About this Role

The Director of Training & Development will build a ground-up training ecosystem for a fast-growing organization supporting a national network of fertility clinics. This role leads the design, development, and deployment of enterprise-wide clinical, regulatory, and corporate training, including the creation of evergreen learning modules within a new LMS platform. Over the next year, this leader will work closely with stakeholders across every department to capture institutional knowledge, standardize protocols, and translate complex content into scalable learning assets that strengthen operational consistency and clinical excellence across the organization.

This is a full-time, onsite position with Pinnacle Fertility, headquartered in Scottsdale, Arizona. 

Key Responsibilities

• Develop and deliver new-hire onboarding training for all clinical and corporate roles, ensuring consistent understanding of workflows, systems, and patient-care standards across the network.
• Build structured refresher training programs for existing employees to maintain consistency in protocols, regulatory compliance, quality standards, and technology updates.
• Create and manage Fertility 101 learning modules that provide foundational education on reproductive science, patient pathways, clinical terminology, and core fertility-care concepts for all non-clinical staff.
• Establish a recurring curriculum of annual and role-specific competency updates to reinforce skills, reduce variation, and maintain readiness for audits and regulatory requirements.
• Build and maintain clinical and corporate training programs (clinical operations, embryology and andrology fundamentals, FDA & regulatory topics, SOPs, risk reduction, quality, patient-flow workflows).
• Design and deploy structured learning pathways and content using:
  LLM tools for institutional knowledge capture e-learning modules, micro-learning, videos, job aids, Lunch-and-learns, virtual webinars, and onsite sessions
• Partner with clinical and operational leaders to ensure accurate, consistent training aligned to protocols, FDA requirements, and organizational standards.
• Own and manage the Learning Management System (LMS), ensuring correct enrollment, participation tracking, version control, and audit readiness.
• Partner with cross-functional leaders over the next year to build a systemwide, evergreen curriculum (clinical, operational, regulatory, patient-journey, and technology-focused) within our new LMS.
• Lead a from-scratch buildout of our training library, ensuring all modules reflect current protocols, FDA and regulatory requirements, and best practices in fertility care.
• Create sustainable processes for annual updates and continuous version control so evergreen materials remain accurate, compliant, and aligned with evolving clinical standards.
• Collaborate with subject matter experts in each department to translate institutional knowledge into structured, repeatable learning pathways.
• Coordinate rollout, adoption, and compliance for training across physicians, nurses, medical assistants, patient navigators, embryology, operations, and corporate functions.
• Lead systemwide training readiness for new technologies and platforms (including EMRs, AI/LLM tools, and workflow changes).
• Measure training effectiveness and engage in continuous improvement based on data, assessments, and stakeholder feedback.
• Develop repeatable content packages to support onboarding, clinic expansion, and new clinic integrations.
• Additional projects and duties as assigned. 

Position Requirements

• Education: 
• • Bachelor's degree preferred. 
• Experience: 
• • Minimum 5 years of experience designing and building training modules within a learning management system (LMS) or similar enterprise training platform.
  • Demonstrated ability to create scalable, business-ready e-learning content (modules, assessments, videos, micro-learning, workflows) for multi-site or multi-department organizations.
  • Proven success managing the full lifecycle of training content—from needs assessment through design, build, deployment, tracking, and updates.
  • Proven experience in clinical education, instructional design, training operations, or LMS management.
• Skills:
• • Strong capability in translating complex clinical or regulatory topics into digestible training materials.
  • Skilled in building systemwide training processes within a multi-site, national, healthcare-service organization, a plus.
  • Excellent communication, facilitation, and project management skills.
  • Comfortable using AI/LLM tools for content creation and knowledge management (training provided if needed).

Compensation & Benefits

• Salary Range: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility