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Director, Treasury Systems Support

Pacific Life

Charlotte, NC

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JOB DETAILS
SALARY
$138,150–$168,850 Per Year
SKILLS
Access Control, Accounting, Analysis Skills, Application Programming Interface (API), Automation, Banking Services, Best Practices, Business Continuity Planning (BCP), Career Counseling, Change Management, Communication Skills, Community Support, Continuous Improvement, Contract Management, Corporate Finance, Cross-Functional, Data Quality, Data Recovery, Disaster Recovery, Diversity, Documentation Standards, ERP (Enterprise Resource Planning), Economics, Embedded Systems, Enterprise Architecture, Establish Priorities, External Audit, Finance, Financial Operations, Financial Planning and Analysis (FP&A), Forecasting, High Availability, Hubs, Incident Management, Information/Data Security (InfoSec), Internal Audit, Internet Security, Investment Reporting, Leadership, Life Insurance, Liquidity, Mentoring, Operational Improvement, Payment Processing, Performance Analysis, Performance Management, Performance Reviews, Problem Solving Skills, Production Control, Production Support, Project/Program Management, Regulatory Requirements, Reimbursement, Release Management/Engineering, Reporting Dashboards, Risk, Risk Management, Root Cause Analysis, SAP, Sarbanes-Oxley Act (SOX), Service Level Agreement (SLA), Stress Testing, System Lifecycle, System Operations, System Test, Systems Administration/Management, Systems Analysis, Team Lead/Manager, Technical Support, Time Management, Treasury, Treasury Management, Vendor/Supplier Evaluation
LOCATION
Charlotte, NC
POSTED
Today
Job Description:

Pacific Life is seeking a Director, Treasury Systems Support to lead the strategy, implementation, and ongoing optimization of treasury technology platforms supporting our global Treasury organization. This role plays a critical part in enabling resilient operations, real-time cash intelligence, and strong risk and control environments through modern, scalable technology.

How you'll help move us forward

As the Director, Treasury Systems Support, you will have end-to-end ownership of treasury technology platforms, including TreasuryManagement Systems (TMS), payment hubs, and bank connectivity solutions. You will define the treasury technology roadmap, ensure operational excellence, and partner across Treasury, Finance, IT, Risk, and the broader enterprise to deliver solutions aligned with business objectives and regulatory requirements.

You will also lead and develop a high-performing treasury systems team, strengthening technical capability, governance, and judgment across the function.

What you'll do

Treasury Technology Strategy & Ownership
  • Own the full lifecycle of treasury systems, including TMS, payment platforms, and bank connectivity solutions.
  • Define and maintain the treasury technology roadmap aligned with Treasury strategy, enterprise architecture standards, and regulatory requirements.
  • Lead the evaluation, selection, and implementation of new systems, upgrades, enhancements, and integrations with ERP and finance platforms.
Systems Operations & Production Support
  • Ensure high availability, performance, and reliability of treasury platforms.
  • Oversee daily production support, including incident management, root-cause analysis, and vendor coordination.
  • Lead disaster recovery, backup, and business continuity planning for treasury systems.
Payments & Bank Connectivity
  • Enable payment processing across ACH, wires, RTGS, checks, and emerging payment rails.
  • Oversee bank connectivity methods such as SWIFT, host-to-host, APIs, and secure file transfers.
  • Ensure effective fraud prevention controls, sanctions screening, and approval workflows are embedded within systems.
Data, Reporting & Analytics
  • Ensure treasury systems deliver accurate, timely, and auditable data to support cash positioning, forecasting, liquidity stress testing, and debt and investment reporting.
  • Partner with Treasury and Finance stakeholders to enhance dashboards, automation, and data quality.
Risk, Controls & Compliance
  • Ensure treasury systems meet internal control and regulatory requirements, including SOX, cybersecurity, access controls, and data governance standards.
  • Oversee user access provisioning and segregation of duties.
  • Support internal and external audits and lead remediation of system-related findings.
Vendor & Third-Party Management
  • Serve as the primary relationship owner for treasury technology vendors and partners (e.g., FIS, Kyriba, SWIFT).
  • Support contract management, SLA monitoring, performance reviews, and roadmap alignment.
  • Coordinate system testing and connectivity changes with banking partners.
Cross-Functional Partnership
  • Act as a bridge between Treasury and IT, translating business needs into scalable technical solutions.
  • Collaborate closely with Accounting, FP&A, Investments, Corporate Finance, Enterprise Architecture, Information Security, and Risk.
  • Support enterprise initiatives impacting Treasury, including ERP transformations and data strategy programs.
Leadership & Governance
  • Lead, mentor, and develop treasury systems analysts and support staff.
  • Establish operating models, governance forums, documentation standards, and best practices for change and release management.
  • Promote continuous improvement and operational excellence across the treasury systems function.
The experience you bring
  • 10+ years of experience in Treasury, Finance, or Technology roles, with at least 5 years in a leadership capacity.
  • Demonstrated experience implementing and managing Treasury Management Systems (e.g., Kyriba, FIS, SAP Treasury).
  • Strong understanding of banking connectivity (SWIFT, APIs), payment platforms, ERP integrations, and treasury operations.
  • Solid knowledge of cash positioning, liquidity management, short-term borrowing and investing, and counterparty risk.
  • Bachelor's degree in Finance, Accounting, Economics, or a related field.
  • Certified Treasury Professional (CTP) designation is preferred.
What makes you stand out
  • Strong analytical and problem-solving skills with the ability to translate complex requirements into practical solutions.
  • Effective communicator who can engage with senior leaders and external partners.
  • Proven ability to lead teams, manage change, and operate effectively in a complex, regulated environment.
  • Operational excellence mindset with strong program and project management capabilities.
#LI-DW1

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$138,150.00 - $168,850.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
  • Paid Parental Leave as well as an Adoption Assistance Program
  • Competitive 401k savings plan with company match and an additional contribution regardless of participation


You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

About the Company

P

Pacific Life

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