Director, TRIO Student Support Services (SSS) Program Salary $95,000.00 - $100,000.00 Annually Location Main Campus (Liberty Heights) Job Type Full-Time Staff Job Number 202500153 Department Student Affairs Opening Date 01/22/2026 FLSA Exempt Bargaining Unit N/A
Description Benefits About Baltimore City Community College
Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The Colleges campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500 students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body. Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Description/Job Summary
The Director provides leadership and oversight for the federally funded TRIO Student Support Services program (SSS), designed to increase college retention and graduation rates for eligible participants who are first-generation college students, meet income criteria, and/or have documented disabilities. The Director is responsible for all aspects of program management, including staff supervision, budget administration, program implementation, data collection, and federal reporting. As a key leader in student support, the Director works collaboratively across campus to advocate for and serve over 200 students in the SSS cohort, ensuring they have the resources and support to succeed at an urban community college.
This is a 100% grant-funded position. Continued employment is contingent upon the renewal of federal funding.
Responsibilities/Duties
Program Leadership & Administration
• Provide strategic leadership and day-to-day management that aligns with both federal guidelines and the mission of the BCCC. • Ensure full compliance with all regulations, reporting requirements, and performance objectives as outlined in the grant award. • Lead the recruitment, hiring, training, supervision, and evaluation of all SSS program staff. • Oversee the student application, selection, and orientation process to identify and serve over 200 eligible participants annually. • Lead the grant renewal process, including writing and submitting competitive grant proposals utilizing appropriate data and analytics to ensure continued funding. • Manage program budget and ensure fiscal responsibility in accordance with federal guidelines.
Student Services & Development
• Oversee participant recruitment, selection, and retention strategies to meet program enrollment targets. • Develop and implement workshops and programming focused on academic skills, career development, financial literacy, and university transfer. • Coordinate individualized academic and personal support services for program participants. • Foster a strong sense of community and belonging among SSS participants through cultural events, cohort-building activities, and mentorship opportunities. • Maintain accurate and confidential student records in compliance with FERPA and grant requirements. • Monitor participant progress toward degree completion and intervene in a timely manner when students face academic or personal challenges. • Facilitate connections between participants and campus resources.
Campus Collaboration & Advocacy
• Serve as the primary advocate for SSS participants and the broader population of first-generation and low-income students on campus. • Build and maintain strong collaborative relationships with key campus partners. • Serve on relevant college committees to represent the needs and perspectives of the SSS student population. • Promote the SSS program to faculty, staff, and the wider college community to facilitate student referrals and campus-wide support.
Collaboration & Outreach
• Build and maintain partnerships with academic departments, student services offices, and external community organizations. • Serve on relevant campus committees and contribute to institutional student success initiatives. • Represent the program at professional conferences and training opportunities. • Collaborate with other TRIO programs and TRIO professionals regionally and nationally.
Assessment & Reporting
• Maintain accurate participant records and program documentation in compliance with federal requirements and to support participant success. • Evaluate the effectiveness of program services and activities to ensure program objectives are met, prior experience points are earned, and to inform continuous improvement. • Track and analyze participant outcomes including retention, graduation, and transfer rates. • Prepare and submit the Annual Performance Report (APR) and any other required reports to the U.S. Department of Education in a timely and accurate manner. • Conduct ongoing program evaluation and assessment to ensure effectiveness and continuous improvement. • Coordinate site visits and audits from federal personnel and others.
Required Qualifications
Education: Master's degree in Education, Higher Education, College Student Personnel, Counseling or Related Field
Experience: At least five (5) years of experience in both coordinating/managing a college program and academic advising/counseling. Experience working with target population.
Preferred Qualifications: Previous TRIO program staff or Director experience. Federal grant management.
Employer: Baltimore City Community College (MD)
Address: 2901 Liberty Heights Avenue Baltimore, Maryland, 21215
Website: https://www.bccc.edu/