Director, UX Design, Agent Experience

RecruiteImagine shaping digital tools that empower Spectrum’s field sales agents to engage customers confidently, streamline their workflows and close sales efficiently. As Director of UX Design for Agent Experience, you will lead a team crafting intuitive, modern solutions for real-world selling environments, guiding how AI-enabled products are designed and delivered. Your leadership will directly influence agent performance and customer satisfaction, driving business success with every project.

How You’ll Make an Impact   

• Lead the execution of UX/UI design for digital tools that support Spectrum’s field sales agents selling internet, wireless and TV offerings
• Manage and mentor a team of UX and UI designers, focusing on developing junior talent and elevating design practices
• Provide hands-on direction on user flows, wireframes, prototypes, and experience quality to ensure seamless agent journeys
• Collaborate closely with Product Managers and Engineering teams to translate agent needs and business objectives into effective digital experiences
• Support and shape AI-enabled workflows that accelerate the software development lifecycle, improving concept development and iteration speed
• Strengthen alignment between product requirements, design output and engineering implementation for consistent delivery
• Use research, analytics and agent feedback to refine experiences and inform design decisions throughout the development lifecycle

Working Conditions   

• Office environment
• Occasional travel as needed
• This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• Bachelor’s degree in UX Design, Interaction Design, Human-Computer Interaction or a related field or equivalent experience
• Advanced degree in a design-related discipline or equivalent practical experience in UX/UI design

Experience   

• 8+ years solving UX problems in eCommerce
• 4+ years leading teams within large, complex taxonomies
• Experience managing UX teams to accomplish complex deliverables aligned with business goals

Skills   

• Proven expertise designing digital products, workflows and mobile-first experiences for sales or customer-facing teams
• Strong hands-on skills in user flows, wireframes, prototypes, interaction design and high-fidelity visuals
• Demonstrated ability to lead end-to-end design execution in partnership with Product Management and Engineering
• Experience using research, analytics, experimentation and user feedback to inform design
• Strong understanding of usability, accessibility and customer-centered design
• Familiarity with scaling design systems, reusable components and documentation standards
• Effective communicator of design rationale and recommendations to stakeholders
• Experience in agile environments including sprint planning and delivery reviews
• Success improving collaboration and workflow efficiency across Design, Product and Engineering
• Familiarity with AI-enabled workflows and tools
• Experience designing workflows that use AI to help teams work more efficiently, reduce manual effort, and accelerate execution
• Ability to identify opportunities where AI can simplify tasks, reduce ambiguity, and improve day-to-day productivity for users and internal teams
• Familiarity with AI-enabled tools and ways of working that support faster concept development, prototyping, iteration, and delivery
• Understanding of how AI can improve collaboration across Design, Product Management, and Engineering through clearer requirements, stronger alignment, and reduced rework
• Experience designing user experiences that incorporate AI assistance in practical, intuitive, and low-friction ways
• Ability to translate AI capabilities into usable product experiences that help users complete work more quickly and confidently
• Knowledge of human-centered design approaches for AI-assisted workflows, including clarity, trust, usability, and oversight
• Familiarity with designing tools and interactions that support faster feedback loops, continuous improvement, and more efficient decision-making
• Experience using data, research, and user feedback to refine AI-enabled experiences and improve effectiveness over time
• Strong understanding of scalable design patterns, reusable components, and documentation practices that help teams move faster
• UX/UI Design Leadership, storytelling and narrative communication, cross-functional collaboration, design thinking and user-centered design, interaction design and prototyping, design systems and reusable patterns, user research and insight synthesis, agile product development, AI-enabled workflow design, human-centered AI application

Preferred Qualifications

Skills

• Related industry experience- Cable, Telecommunications, Software/Online Services