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Operations Management Jobs in Chicago, IL

Director, Wealth Operations

Alera Group
  • Chicago, Illinois
  • Remote
    28 days ago

    Job Description

    OVERVIEW

    Director, Wealth Operations - Wealth Services
    Location: Remote

    At Alera Group, our Wealth Services team supports individuals and families in building, protecting, and transferring wealth through comprehensive financial planning and investment strategies. We're seeking a Director, Wealth Operations who will contribute to client relationships, financial strategy, and operational excellence.

    About Alera Group
    Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.
    Why Alera Group
    • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
    • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
    • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
    RESPONSIBILITIES

    What You'll Do / Your ImpactClient Partnership & Risk Strategy
    • Lead the Custodial Operations team supporting the firm's RIA custodial platform
    • Oversee account opening and maintenance processes across multiple custodial relationships, including Fidelity, Charles Schwab, and AssetMark
    • Partner with Client Service and Investment Operations teams to deliver a seamless client experience
    • Strengthen relationships with custodians, vendors, and clearing firms to enhance service delivery and support business growth
    • Provide operational guidance, training, and support to advisors and their teams during onboarding and transition activities
    Operational Excellence
    • Drive operational consistency, service quality, and adherence to established standards across the custodial platform
    • Lead initiatives that improve process efficiency, scalability, automation, and data quality
    • Optimize the use of technology platforms including Charles Schwab, Fidelity, AssetMark, Osaic, Orion, Salesforce, Conga Composer, QuikForms, and DocuSign
    • Identify opportunities to streamline workflows and improve operational performance
    • Support ongoing operational governance and best practices across the Wealth Operations function
    Strategic Contribution
    • Develop and execute strategies that support the continued growth of the Wealth Services business
    • Partner with leadership to identify operational improvements and business opportunities
    • Foster a culture of accountability, continuous improvement, and professional development
    • Serve as a subject matter expert on custodial operations and wealth management platform capabilities
    • Contribute to long-term operational planning and strategic initiatives

    QUALIFICATIONS

    What You BringRequired
    • Bachelor's degree in a related field
    • 10+ years of experience in custodial operations or directly supporting financial advisors in a similar capacity
    • Strong knowledge of wealth management operations and RIA custodial platforms
    • Exceptional written and verbal communication skills
    • Demonstrated ability to build relationships and influence stakeholders across multiple business functions
    • Strong business acumen and experience interacting with senior leaders
    • Analytical, critical thinking, and problem-solving skills
    • Ability to manage multiple priorities in a fast-paced environment
    Preferred
    • Experience leading and developing operations teams
    • Experience with Fidelity, Charles Schwab, AssetMark, Osaic, Orion, Salesforce, Conga Composer, QuikForms, and DocuSign
    • Proven success leading process improvement and technology enablement initiatives
    • Experience supporting advisor onboarding, transitions, and platform growth strategies
    • Financial services industry experience within an RIA or wealth management environment
    Core Competencies
    • Leadership and team development
    • Operational excellence
    • Strategic thinking
    • Client-first mindset
    • Collaboration and partnership
    • Accountability and ownership
    • Analytical decision-making
    • Attention to detail

    ADDITIONAL INFORM

    Numbers & Facts

    LocationChicago, Illinois (
    Remote
    )

    Skills

    • Analysis Skillsunmatched
    • Automationunmatched
    • Best Practicesunmatched
    • Brokerageunmatched
    • Business Growthunmatched
    • Business Skillsunmatched
    • Business Supportunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Continuous Improvementunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Service Operationsunmatched
    • Customer Support/Serviceunmatched
    • Data Qualityunmatched
    • Detail Orientedunmatched
    • Employee Benefitsunmatched
    • Financial Operationsunmatched
    • Financial Planningunmatched
    • Financial Servicesunmatched
    • Financial Strategyunmatched
    • Investment Strategyunmatched
    • Leadershipunmatched
    • Multiplatform/Cross-Platformunmatched
    • Multitaskingunmatched
    • Onboardingunmatched
    • Operational Improvementunmatched
    • Operational Strategyunmatched
    • Operational Supportunmatched
    • Operations Managementunmatched
    • Operations Planningunmatched
    • Performance Managementunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Property and Casualty Insuranceunmatched
    • Retention Programsunmatched
    • Retirement Planunmatched
    • Rich Internet Application (RIA)unmatched
    • Salesforce.comunmatched
    • Service Deliveryunmatched
    • Strategic Planningunmatched
    • Team Buildingunmatched
    • Team Playerunmatched
    • Vendor/Supplier Relationsunmatched
    • Wealth Managementunmatched
    • Writing Skillsunmatched

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