Now Brewing - dir, Workforce Management & Coffeehouse Systems! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company-one that celebrates tradition while continuously evolving how we operate and serve. Today, that evolution is powered by technology platforms that enable scale, consistency, and exceptional partner experiences.
As the dir, Workforce Management & Coffeehouse Systems, you will play a critical role in advancing our enterprise technology strategy, leading the platforms that underpin retail labor, scheduling, and in-store partner tooling. This role sits at the intersection of Partner Tech, Retail Operations, and Enterprise Data & Analytics, driving platform-based solutions that balance standardization, flexibility, and innovation at scale.
You will lead the strategy, engineering, and delivery for Workforce Management (WFM) and Digital Experience platforms, ensuring these systems operate as enterprise-grade, resilient, and extensible capabilities that unlock business outcomes-not just point solutions. These products are at the heart of shift execution and should increasingly leverage AI and intelligent automation to improve productivity, accelerate decision-making, and enhance problem solving for partners and operators.
As a Retail Operations Tools Director, you will:
Drive enterprise platform strategy and modernization
Deliver engineering excellence at scale
Enable business outcomes through technology
Lead and develop high-performing teams
Influence across the enterprise
Balance innovation with operational excellence
We'd love to hear from people with:
Workforce Management platform expertise
Proven experience leading or implementing enterprise WFM solutions, including:
UKG (Kronos), Blue Yonder (JDA), Or comparable large-scale labor, scheduling, or workforce optimization platforms
Strong understanding of labor forecasting, scheduling optimization, compliance, and retail workforce processes
Engineering and platform leadership
Enterprise leadership and influence
People and culture leadership
Why this role matters
This role is pivotal in shaping Starbucks' transition to enterprise platform-based retail operations. By modernizing Workforce Management and Digital Experience capabilities, you will directly impact partner experience, operational efficiency, and enterprise scalability-ensuring our technology foundation can support continued growth and innovation.
Preferred Qualification
Experience with micro-services environment running at very high requests/sec (10K/sec)
Experience with building and managing high volume distributed transactional systems
Experience with building cloud native applications
Experience with data lakes / data warehousing systems
10+ years' experience building and leading teams of engineers.
Enterprise services product management or ownership experience.
Prior experience leading the design, execution, and continuous improvement of enterprise-wide, complex products and/or services.
Deep subject matter expertise in Marketing platforms.
Demonstrated experience directing the software development function, including the process, design, development, delivery and maintenance of software products and services.
Demonstrated experience developing and delivering solutions for retail, internet, or similar companies.
Exceptional communication and presentation skills: you can communicate conceptual ideas, engineering rationale and technical challenges both verbally and visually, to a wide range of audiences.
Experience working with distributed teams.
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.
Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.
Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.
In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.
In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.