Case Management, Continuous Improvement, Customer Relations, Customer Support/Service, Data Collection, Data Encryption Standard (DES), Employee Retention, Event Management, Interpersonal Skills, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Team Player, Willing to Travel, Writing Skills
information, please see: https://www.azjobconnection.gov/jobs/7433750
Job Summary:
Would you like to be part of an amazing team that helps Arizonans
thrive? At the Department of Economic Security (DES), we strengthen
individuals, families, and communities for a better quality of life. DES
is looking for individuals that are committed to service, community, and
teamwork. To learn more about DES, please
visit[des.az.gov](https://des.az.gov/)or click on the
link[here](https://www.youtube.com/watch?v=Nik5MiXqOV8)to view Our DES
video. Come join the DES Team!
The Department of Economic Security, Division of Employment and
Rehabilitation Services (DERS) strengthens Arizona communities by
bridging and minimizing gaps to employment and independence.
DES is seeking an experienced and highly motivated individual to join
our team as a Disabled Veterans Outreach Program (DVOP) Representative
with the Workforce Solutions Administration (WSA). This position is
responsible for providing a wide range of employment-related services to
engage, advise, prepare, and match job seekers with Arizona businesses
and enable job seekers to: get a job, maintain or strengthen current
employment, or build a sustainable career. Services are provided through
1:1 or group interactions and will include client-facing,
virtual/digital, or telephonic means. Services provided may be for one
or more programs within the Administration and may focus on specialized
populations depending on assignment. This position will be required to
utilize a business methodology that drives continuous improvement.
Depending on population served, must be willing and able to work in
places of client gathering; housing or farm locations; rural remote
areas of the state; correctional facilities; and working outside of
traditional 8-5 work hours.
Job Duties:
Essential Duties and Responsibilities include but are not limited
to:
Case Management: perform outreach and case management functions such as:
assessing skills, abilities, work history, employment barriers and
career interests, retention follow up; developing employment plans;
determine eligibility for services; providing information on Labor
Market, In-Demand industries, and occupations; and identifying and
coordinating with formal and informal resources to remove barriers,
develop skills, and achieve certifications.
Record Keeping: Use databases to register & refer job seekers; complete
and maintain accurate records and reports for performance and reporting
requirements in accordance with quality and quantity standards mandated
by various laws, rules and federal regulations.
Customer Service: provide customer service, program information to job
seekers, colleagues, and the business community; maintain positive
working relationships with local partners, community organizations and
other agency personnel; resolution of customer issues and complaints;
and utilization of veteran priority of service (VPOS) for veteran
clients (as applicable).
Attend training required by program assignment.
Knowledge, Skills & Abilities (KSAs):
Knowledge of effective recruitment, retention and workforce development
methodologies applicable to businesses.
Knowledge of social, cultural and economic conditions that impact the
populations and area(s) served.
Knowledge of special needs of minority groups and disadvantaged
persons.
Knowledge of basic research, data gathering and interpretation and
problem-solving techniques.
Knowledge of event planning and management, including communication and
collaboration with key partners.
Skills in customer service, teamwork, collaboration, and interpersonal
communication.
Skills in written and verbal communication, including public speak ing
and presenting.
Proficiency with Microsoft Office, Google, data base systems, and
computers.
Ability to learn & apply applicable Federal and State laws, regulations
and procedures, to include Department of Labor (DOL), DES, Department of
Corrections, and Department of Administration rules, policies, and
procedures.
Ability to use Labor Market Information, in-demand industry, occupation
and job seeker data to advise and assist businesses in meeting workforce
needs.
When assigned to highly specialized area or population, must be willing
and able to work in a correctional facility or perform work in housing
or farm locations and react quickly in emergency situations.
Travel to locations within assigned area and to statewide meetings,
which may include navigation in rural or otherwise difficult to locate
areas.
S
State of Arizona, DES HR