DISASTER ASSISTANCE CALL CENTER REPRESENTATIVE

Make a difference when it matters most! Help disaster survivors access critical assistance while putting your customer service and communication skills to work in a meaningful, fast-paced call center role.

DISASTER ASSISTANCE CALL CENTER REPRESENTATIVE

Remote

Phoenix, AZ | Remote - ( Must be located in AZ)

COMPENSATION & SCHEDULE

• $17.20–$18.35 per hour + $4.93/hour Health & Welfare Supplement

• Full-time | Seasonal | Non-Exempt

• Flexibility to work adjusted shifts as needed

ROLE IMPACT

Make a difference when people need help most. As a Disaster Assistance Call Center Representative, you’ll support disaster survivors by providing compassionate guidance, processing assistance registrations, and connecting callers with critical resources.

KEY RESPONSIBILITIES

• Handle inbound calls related to federal disaster assistance, registrations, sheltering assistance, document review, and referrals

• Follow required scripts, authentication, and identity verification procedures

• Accurately enter caller information into approved systems while protecting personally identifiable information (PII)

• Answer registration questions and provide clear program instructions and referrals

• Meet call quality, productivity, and schedule adherence expectations

MINIMUM QUALIFICATIONS

• High school diploma or equivalent with customer service experience

• Must be at least 18 years old and a U.S. citizen

• Strong computer, data entry, communication, and active listening skills with the ability to navigate multiple screens

EQUIPMENT & WORK ENVIRONMENT

• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Must be able to work adjusted shifts as operational needs require

PREFERRED SKILLS

• Call center experience

• Bilingual English/Spanish verbal and written communication skills

• Strong empathy and ability to assist individuals during stressful situations

LEGAL NOTICE

• Employment is contingent upon successful completion of a background investigation, including a credit/financial check.

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