Disaster Recovery Insurance Risk Specialist - Hybrid (Puerto Rico)

ICF seeks Insurance Risk Specialists to work in our Disaster Management Division with proficiency in FEMA regulations. This Hybrid, full-time position is open to qualified individuals who currently live in Puerto Rico and are fluent in both Spanish and English.

The individual must be proficient in FEMA regulations pertaining to the application of insurance on federal recovery projects and have worked with businesses or governmental agencies impacted by federal disasters.

Further, the individual will be required to review project documentation, insurance policy details, claims settlements and other related documents that may be related to the development of the project and associated costs to determine whether costs are considered insurable.

Bring Your Expertise Where It Matters Most! Join ICF's Disaster Management Division and help communities navigate recovery and build a more resilient future. You'll play a key role in delivering solutions that support recovery efforts and help individuals, businesses, and governments navigate complex challenges. If you're passionate about making a difference, solving problems, and contributing to projects that transform communities, you'll find purpose, growth, and opportunity at ICF every day.

DISCOVER WHY PEOPLE LIKE WORKING AT ICF:

https://careers.icf.com/us/en/blogarticle/why-people-like-working-at-icf

Compensation: While the range below is broader, this position will offer a salary range in the 100k to $120k range, based upon % match to job description, location, etc., as determined by the hiring team.

Key Responsibilities

• Apply FEMA insurance regulations to federally funded disaster recovery projects.
• Ensure accurate documentation and compliance with established procedures, standards and regulations.
• Analyze and resolve project, program, and administrative issues.
• Coordinate with stakeholders to address project concerns and support successful outcomes.
• Keep leadership informed of key issues, risks, and resolutions.
• Collaborate with federal, state, and local agencies, subrecipients, and internal project teams.
• Demonstrate strong professionalism, customer service, and problem-solving skills.
• Manage priorities effectively while meeting established timelines.
• Serve as a subject matter expert in your assigned area of responsibility.

Providing a clear, well-crafted resume that highlights your relevant qualifications can increase your visibility with hiring teams!

Minimum Qualifications:

• 8+ years of professional experience.
• 5+ years of experience as Property Insurance agent, broker, adjuster, or insurance professional, with strong familiarity with FEMA insurance regulation.
• Able and willing to work a flexible scheduled that can accommodate some evening and weekend work as may be required, including multiple time zones for work duties outside of Puerto Rico.
• Must be fully bilingual in English and Spanish, with the ability to communicate effectively both verbally and in writing.
• Must be able and willing to work a hybrid schedule, including remote work from a home office in Puerto Rico and in-person meetings with clients, stakeholders, and project partners as needed.
• Must have a valid U.S. Driver's license and pass a motor vehicle records check.

Preferred Experience: (may set candidates apart)

• Bachelor's degree.
• Local/State government customer service experience with a wide range of participants and organizations.

Professional Skills: (you will bring with you day one)

• Strong analytical and organizational skills.
• Knowledge and efficient use of smartphone apps, data information systems and computer programs related to work requirements.
• Excellent communication and interpersonal skills to engage with a variety of

stakeholders.

• Strong proficiency in Microsoft Office, including Excel and Word.
• Able to manage multiple cases and deadlines with professionalism and efficiency
• Self-motivated; ability to work independently and manage multiple applications simultaneously.
• Excellent writing, computer and presentation skills, with experience writing technical information clearly and concisely.
• Problem-solving capabilities and ability to learn quickly and apply knowledge to unique circumstances.

#Indeed

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,111.00 - $137,889.00

Puerto Rico Remote Office (PR99)