Discharge Coordinator

 

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.  Benefits included!

 

Apply today to become a part of our dynamic team!

 

General: Responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within the designated accounts.

Responsibilities and Duties:
• Acts as the dedicated point of contact to designated referrals.
• Manages electronic referrals received, ensuring timely responses and that all required information and documentation are obtained to facilitate accurate and efficient referral processing.
• Responds to questions posed by Case Managers and referral sources related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff.
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems via inbound and outbound phone calls.
• Markets our services to the Case Managers and other potential referral sources within the designated facility
• Other duties as assigned.

 

Education: Graduate of an accredited high school or GED equivalent.
Experience/Knowledge/Skills/Physical Requirements:
• One year (minimum) of progressively responsible medical customer service experience.
• Knowledge and understanding of intake implications of industry change, including but not limited to payor requirements and guidelines that drive approvals for Durable Medical Equipment preferred
• Excellent skill sets in communication, customer relations, and computer aptitude.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).