JOB SUMMARY
The Steward/Potwasher/Warewasher is responsible for maintaining cleanliness and proper storage of all china, glass, and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation.
QUALIFICATION STANDARDS
Education & Experience:
· High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Physical requirements:
· Flexible and long hours sometimes required.
· Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
· Ability to stand during entire shift.
· Ability to withstand temperature variations, both hot and cold.
General Requirements
· Maintain a warm and friendly demeanor at all times.
· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
· Attend all hotel required meetings and trainings.
· Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
· Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
· Must be able to cross-train in other hotel related areas.
· Must be able to maintain confidentiality of information.
· Must be able to show initiative, including anticipating guest or operational needs.
· Perform other duties as requested by management.
DUTIES & FUNCTIONS
Fundamental Requirements
· Maintain a high standard of cleanliness and orderliness in all kitchens, back dock, dumpster and utility work areas.
· Heavy duty cleaning of ovens, grills, sinks, walls, floors, walk-in refrigerators and freezers and other heavy kitchen equipment.
· Wash pots, pans, and kitchen utensils following proper procedure for their cleanliness and sanitation, and Vacuum carpeted areas through the food and beverage outlets.
· Sweep, mop and wash floors in all food and beverage areas, kitchen, and restaurant and dock area.
· Keep management informed of shortage of equipment and supplies.
· Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly and sanitation of such is maintained.
· Return all clean china, glass, and silver to its proper storage location using care to minimize breakage.
· Knowledge of proper safe handling techniques for all chemicals used.
· Report any faulty equipment to management immediately.
· Empty garbage from the Food and Beverage areas into the hotel dumpster.
· Know the location and operation of all fire extinguishing equipment.
· Practice safe work habits at all times to avoid possible injury to self or other employees.
· Follow the proper procedures in the breakdown, cleaning and reassembling of all kitchen equipment, as needed.
· Follow all sanitation standards.
· Assist in the set up and breakdown of the restaurant buffet as required.
· Assist Banquets by supplying china, glass, and silver as required by business demand.