Dispatch/ Call Center

Location: Cornelius, NC

Compensation: $18.00 per hour

Employment Type: Part-Time or Full-Time (flexible schedules available, including weekends)

About Us

My Little Helper & Co LLC is a leading Non-Emergency Medical Transportation (NEMT) company serving the Charlotte Metro area and surrounding counties, including South Carolina. We are committed to providing safe, reliable, and accessible transportation services that make a difference in the lives of our clients. Join our expanding team and contribute to our mission of improving community accessibility and well-being.

Position Summary:

Key Responsibilities:

·       Manage incoming and outgoing calls for service requests.

·       Schedule and dispatch drivers effectively, optimizing routes.

·       Communicate real-time updates and changes to drivers and clients.

·       Monitor and address issues, ensuring timely resolutions.

·       Maintain accurate logs of service calls, schedules, and incidents.

·       Provide exceptional customer service and resolve client concerns.

·       Collaborate with team members to ensure operational efficiency.

·       Use dispatch software and tools proficiently.

Key Cultural Values:

·       Efficiency and innovation.

·       Commitment to exceptional customer service.

·       Adaptability and accountability.

Qualifications:

·       High school diploma or GED; associate degree preferred.

·       Proficiency in dispatch or CRM software.

·       Strong organizational and multitasking skills.

·       Excellent communication and problem-solving abilities.

·       Ability to remain calm under pressure.