Dispatch, Campus Safety

Position Details

Position Information

Job Title Dispatch, Campus Safety Department Dispatchers/Officers Job Code S22511 Job category Full Time Staff Terms and Hours 12-month position, non-exempt full-time (40 hours/week) Salary Range Starting Hourly Rate $22.00, commensurate with experience Job Summary

This position is responsible for upholding the safety and protection of the University by operating the Department of Campus Safety's Communication Center. Under the guidance of established policies and procedures, this position is responsible for making decisions to protect the University's property, people, and visitors.

Core Duties

• Receive, relay, and transmit routine and emergency calls to campus safety patrol officers and other related agencies and units in a timely manner.
• Maintain a log of radio transmissions, telephone calls, and other campus information and facts and inputs them into a computer database.
• Monitor fire watch systems and respond to fire calls as required.
• Maintain records in electronic and hard copy format, as appropriate, to provide a comprehensive body of information for Campus Safety staff and University officials.
• Prepare a variety of reports and documents dealing with Campus Safety operations.
• Utilize computer-based access control and camera systems to maintain physical security on campus.
• Maintain a register for monetary transactions in the Communications Center and provide daily documentation on sale volume and end-of-day accounting.
• Collect and track fees and receipts for various campus programs and services.
• Complete and oversee tasks assigned by the Dispatch Supervisor, Patrol Sergeants, Campus Safety Director, or other designee(s) of the supervisor.

Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position's purview and responsibility.

Education & Experience

• Required: high school degree.
• Required: experience in a position dealing with the general public; experience in a position that required the handling of inquiries in a courteous and professional manner preferred.
• Preferred: experience in a position requiring operation of radio communications and alarm monitoring equipment or work in a call center.
• Or a combination of equivalent education and/or experience.

Certifications & Licenses

• Preferred: None.

Knowledge, Skills & Abilities

• Ability to exercise excellent judgment.
• Ability to develop and maintain efficient and effective organizational systems.
• Ability to perform work competently with a high degree of attention to detail and accuracy.
• Ability to work independently but also to constructively receive supervisory direction and work collaboratively in a team setting.
• Skill in self-management, listening, interpersonal communication, and appropriate communication.
• Strong and effective interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Strong skills in analytical problem solving.
• Ability to prioritize and manage issues and tasks.
• Ability to consistently handle and follow through with multiple projects and assignments.
• Ability to maintain confidentiality and effectively handle highly-sensitive and personal information with sound judgment, tact, and discretion.
• Ability to learn and apply applicable University and other policies. Knowledge of FERPA and Title IX policies or the ability to be trained about such policies.
• Competence with and commitment to inclusive excellence; ability to be an effective partner with diverse students, faculty, and staff.
• Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes.
• Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems.
• All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

Physical Requirements

• Frequently: sit, perform desk-based computer tasks; use fine manipulation and grasp; use a telephone; write by hand; sort and file paperwork.
• Occasionally: stand and walk; twist; lift, carry, push, and pull objects that weigh up to 10 pounds.
• Occasionally: ability to attend events and activities on or off campus.
• Frequently: ability to interact and communicate with members of the University and others as necessary.

Working Conditions

• Hours of employment: will likely require working irregular, flexible, longer, and/or overtime hours (including hours outside regular business hours, early mornings, evenings, nights, overnight hours, weekends, and holidays); may be required to respond to urgent or emergency type situations with little notice.
• Stress from work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters.

Work Standards

• Respect for the University's mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University's mission statement states in relevant part: "we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world." The University's Statement of Inclusion states in relevant part: "Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity."

• The full Mission Statement is at: www.up.edu/about/mission.

• The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.

• Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

• Compliance with laws and policies and procedures: subject to and expected to comply with all applicable University, departmental, and other applicable policies and procedures, including but not limited to, the personnel, business, and/or other policies of the University.

• Compliance with driving-related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements.

• Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with in his or her University capacity.

Benefits

Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University's home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)

Posting Detail Information

Posting Number S394-2023 Number of Vacancies 1 Estimated Start Date Open Date 08/27/2026 Close Date Open Until Filled No Special Instructions Summary

Required Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).