Assisting the Dispatch Manager in scheduling jobs from emails and phone calls with clients and vendors
Developing job cost estimates that will be submitted to clients after having conversed with them to understand the dates involved, their needs, and the scope of the work to be done
Assisting the Dispatch Manager in providing troubleshooting support to Crews on their routes
Involves:
Answering the phones
addressing issues directly or transferring calls to other departments
Reading emails
responding to the clients verbally relaying information in the email to the dispatch team transferring the information into work orders for the dispatch team or into instructions for our Warehouse personnel
Making phone calls to clients and vendors
to confirm appointment times, update arrival times, clarify information, or to ask about the client's calendar for up going jobs (a form of business development)
Problem-solve (via email, phone calls, or in-person) for issues that might involve other departments like Shipping, Receiving, Warehouse, and Accounting
Being responsive to requests of other dispatch team members for her/his support/assistance
Requirements:
Good written and verbal communication skills that contribute to having good customer service skills
Excel and/or Google Docs skills
Bilingual in Spanish and English is preferred but English-only is acceptable
Numbers & Facts
Location
Los Angeles, CA
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