Dispatch / Customer Service

Customer Service Representative / Local Dispatcher - Corona, CA

General Description

We are seeking an experienced Customer Service Representative with dispatch experience to support transportation and logistics operations. This role is ideal for a candidate with a strong background in the transportation and semiconductor industries who excels in a fast-paced, detail-oriented environment. The position combines customer service responsibilities with local dispatch coordination to ensure efficient operations and high customer satisfaction.

Key Responsibilities

Customer Service & Dispatch Operations

• Manage day-to-day customer service inquiries and provide timely, accurate support.
• Coordinate dispatching of drivers, routing, and shipment tracking to ensure on-time pickups and deliveries.
• Serve as a primary point of contact for drivers, customers, agents, and internal teams.
• Monitor shipment progress, update statuses, and communicate critical information across departments.

Fleet & Routing Coordination

• Assist with daily planning and scheduling of local fleet operations to maximize manpower and equipment utilization.
• Reallocate drivers and adjust routes in real time to address service disruptions.
• Coordinate with the Warehouse Manager to ensure efficient workflow and facility productivity.

Documentation & Systems Management

• Maintain accurate order and shipment data within internal systems.
• Upload and manage required documentation to support receivables tracking and operational reporting.
• Document calls, routes, and service updates with detailed time tracking.
• Maintain, edit, and approve service crew time records.

Driver & Customer Coordination

• Coordinate labor for loading and unloading with interstate drivers.
• Interface with customers and service teams to ensure high-quality service delivery and customer satisfaction.
• Address and resolve operational issues related to field service crew members.

Fleet Support

• Assist with routine maintenance coordination and upkeep of the local truck fleet.

Systems & Tools Utilized

• Transportation Management Systems (TMS): Dispatching, routing, shipment tracking, and ETA management
• CLI / FACTS: Logistics coordination and order processing
• Acordex: Dispatch communication, return authorization coordination, and messaging
• Internal Routing Platforms: Scheduling, tracking, and operational documentation

Qualifications

• Extensive customer service experience, preferably within transportation and semiconductor industries
• Strong communication, organizational, and problem-solving skills
• Ability to multitask and adapt in a dynamic, fast-paced environment
• Proficiency with standard office software and customer service systems

Schedule

• Standard hours: 8:00 AM - 5:00 PM
• Potential adjusted schedule: 7:30 AM - 4:30 PM

Compensation

• $24.00 - $26.00 per hour, based on experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.