Dispatch Scheduler Rep

Dispatch Scheduler Rep needs 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred.

Dispatch Scheduler Rep requires:

* Must possess good decision-making skills, be very organized and detail oriented.

* Must have excellent oral and written communication.

* Ability to use discretion.

* Problem Solving and ability to escalate matters when needed.

* Data analysis and interpretation skills.

* Speed and accuracy with attention to detail.

* Dispatching and scheduling.

Dispatch Scheduler Rep duties:

* Schedule service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork.

* Support warehouse and/or other office functions.

* Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.

* Create work orders, providing status to customer and following up with technicians.

* Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

* Complete contract paperwork and QC paperwork.

* Schedule sub-contractor work.

* Work with technicians to ensure all paperwork is completed properly within the designated time.

* Maintain appointment schedules.