Job Summary: The Dispatch Scheduler coordinates and schedules dispatch operations ensuring timely and efficient service delivery, and maintains clear communication with team members, drivers, and customers. This role requires flexibility, as the Dispatch Scheduler will be on call to address urgent scheduling needs and operational issues and relay any revisions to the on-duty dispatchers, and inform management.Essential Job Functions:Exercises independent judgment to ensure all driver resources are allocated properly to ensure on-time pickups and deliveriesSchedules drivers for pick-up and delivery; selects most efficient routes for each driverAudits TMW to ensure loads are properly updated and maintained in TMW and implement live protocols at all timesEnsures customer destination assignments are met, communicates varianceAudits loads and communicates deviations, internally and externallyConduct training with new dispatchers on scheduling processes and systemsProvide support and assistance to other dispatchers, addressing their queries, and helping with any challenges they may encounterCommunicate with customers and other terminal locations internally for additional freight based on resource needsShifts resources to projects, lanes, and or balancing effortsCoordinates loads/lanes with various operating groups and or terminalsMonitors priorities and expirations in TMW and coordinates with the appropriate individuals to get those priorities completed before the expiration to avoid downtime.Communicates load ETA's to customers as needed, and communicates to other dispatchers, management and other locationsTakes incoming calls and diverts them to the appropriate team member, or assists in recording load data into TMW/Live Screen as neededAnswer the phone in a professional mannerReports producer and customer call in promptly to managementMaintains strong customer relationships with plants, dairies, and other terminalsMaintains necessary records for the terminalIdentify opportunities for process improvement and efficiencies and recommend enhancementsPre-plan and anticipate future driver overages/shortages to be proactive about requesting help or providing help to other locationsProvide after-hours support as neededOther duties as assignedQualifications:Required:High School Diploma or equivalentValid Driver's license in state of residency with acceptable driving recordMust be able to pass a pre-employment drug test and submit to the company random drug and alcohol program1-2 years of experience in dispatch operationsProficiency in basic computer skills including Microsoft Office applications and Google WorkspaceAbility to communicate effectively with all levels of internal and external staffAbility to manage multiple tasks independently to meet deadlinesAbility to adapt to changing schedules and prioritiesAbility to work any schedule including nights, weekends, and holiday
Preferred:Associate degree in logistics, supply chain management, or related fieldAdvanced knowledge of TMWKnowledge of DOT, FMCSA regulations or the transportation industryAbility to lead others and resolve conflict
Physical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.
| Location | Shallowater, TX |