SERVPRO® Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growing—and we’re looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team.
In this role, you’ll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.
Key Responsibilities:
- Answer, screen, and direct incoming calls in a professional and friendly manner
- Accurately document customer information into company systems
- Schedule initial inspections with customers and mitigation teams
- Adjust and update schedules as needed to meet customer and operational needs
- Manage customer service issues and resolution
- Conduct follow-up customer service calls to ensure customer satisfaction
- Perform file audits to ensure accuracy and completion of documentation
- Communicate changes and updates promptly to management, customers, and team members
- Provide after-hours phone support on a rotating basis (nights + weekends)
Qualifications:
- High school diploma or equivalent required
- Prior customer service experience (restoration, construction, or service industry preferred)
- Excellent verbal and written communication skills
- Strong time management and organizational abilities
- Professional phone presence with patience and active listening skills
- Proficiency with Microsoft Office Suite
- Ability to thrive in a fast-paced, team-oriented environment
- Willingness to participate in rotating on-call schedule
Benefits:
- Medical, Dental, and Vision Insurance
- Paid Vacation & Holidays
- Life + Voluntary Life Insurance
- 401(k) with Company Match
- Supportive, team-oriented, and casual office environment
Join a company that makes a difference when customers need it most. Apply today and become part of SERVPRO® Team Fosdick’s mission to restore peace of mind—one call at a time.
Servpro Team Fosdick is an equal opportunity employer.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.