Dispatch Specialist

Dispatch Specialist

We are seeking a Dispatch Specialist for a 24-month remote contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars.

One year of Dispatching, Scheduling, Call Center, or Coordinator experience is required US Citizen or Green Card holder.

Must pass background check to be eligible for hire Job Description:

• Utilize systems to monitor workflow and load the work to qualified technicians.
• Evaluate and reassign work to available technicians as needed.
• Work to monitor and regulate work volumes.
• Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
• Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
• Ensure that service orders and repair tickets are processed accurately.
• Acquires skills through a combination of formal training and considerable on-the job experience.
• May serve as lead and/or primary technical resource within department or work area.

Requirements:

• Good telephone skills – Clear, understandable speaking voice
• Strong organizational skills
• There is a possibly of a rotating Saturday shift, not set in stone.
• High School, GED or equivalent education and relevant experience

If interested and available, please email resume to lisa.beresford@comcentric.com for immediate consideration!