We are seeking a Dispatch Support / Scheduler Assistant to join a utility company's regulatory compliance and customer workload management team in Union, NJ.
**Role Overview**
The Scheduler Assistant will provide vital administrative support to ensure the company adheres to regulatory requirements and efficiently manages customer workload. This is a hybrid role requiring 1–3 days onsite per week at the SJI Green Lane office. The position is an initial 6-month contract with potential for extension.
**Key Responsibilities**
- Make outbound calls to customers and clearly communicate scheduling details
- Handle EMERGENCY calls — remain calm, clear, and concise under pressure
- Provide necessary instructions and reassurance to customers in emergency situations
- Stay composed during emergencies while managing customer emotions
- Quickly assess emergency situations, determine best course of action, and coordinate resolutions
- Support team in ensuring regulatory compliance and efficient customer workload management
- Provide general administrative scheduling support
**Requirements**
- Demonstrated experience handling EMERGENCY calls — non-negotiable
- Ability to make outbound calls and communicate scheduling details clearly
- Ability to remain calm and concise while addressing urgent customer concerns under pressure
- Strong problem-solving skills — ability to assess situations and coordinate effective responses
- Emotional composure — must manage personal stress while handling distressed customers
- Located in or near Union, NJ — must report onsite 1–3 days per week
- Availability for 7:00 AM – 4:00 PM EST shift, Monday through Friday
**Nice to Have**
- Experience in utilities, energy, or gas company dispatch or scheduling
- Background in 911 dispatch, crisis call centers, or emergency services
**Schedule**
Hybrid | Monday–Friday, 7:00 AM–4:00 PM EST | 40 hours/week
6-month contract, extension possible. Expected start: ASAP
| Location | Union, New Jersey |