Dispatcher - 0610 AB #1

NavitasPartners

Rogers, AR

JOB DETAILS
SALARY
SKILLS
Administrative Skills, Analysis Skills, Auditing, Call Centers, Claims Processing, Communication Skills, Conflict Resolution, Customer Support/Service, Data Analysis, Data Collection, Detail Oriented, Documentation, Enterprise Applications, High School Diploma, Interpersonal Skills, Logistics, Logistics Industry Software, Maintain Compliance, Metrics, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Operating Systems, Operational Audit, Operational Support, Organizational Skills, Problem Solving Skills, Procedure Development, Process Improvement, Record Keeping, Reporting Skills, Root Cause Analysis, Supply Chain, Systems Maintenance, Time Management, Transportation and Logistics, Warehousing
LOCATION
Rogers, AR
POSTED
12 days ago

Job Title: Dispatcher

Location:Bentonville, Arkansas

Contract Duration: 6 Months

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Guaranteed Hours: 40 Hours per Week

Pay Rate: $18.00/Hour

Position Overview

We are seeking a detail-oriented Dispatcher to support transportation and logistics operations in a fast-paced environment. This role focuses on managing transportation-related claims, coordinating with carriers and drivers, maintaining accurate records, and supporting operational efficiency through effective communication and problem-solving.

Key Responsibilities

  • Investigate and resolve transportation-related claims, including overages, shortages, damages, and refusals (OS&D)
  • Communicate with drivers, carriers, and transportation partners to gather information and facilitate claim resolution
  • Review and evaluate claim documentation and determine appropriate product disposition
  • Collaborate with transportation, operations, customer service, warehousing, inventory, quality, and other internal teams
  • Maintain and update transportation management systems and active claim worklists
  • Obtain, review, and validate Proof of Delivery (POD) documentation
  • Process documentation and distribute records to appropriate stakeholders
  • Monitor carrier-related charges and transportation expenses
  • Conduct audits to ensure accuracy and compliance with established procedures
  • Generate reports and maintain operational metrics
  • Analyze issues, identify root causes, and recommend process improvements
  • Maintain accurate records while ensuring confidentiality and professionalism

Required Qualifications

Education

  • High School Diploma or equivalent required
  • Associate's or Bachelor's degree preferred

Experience

  • Minimum 1 year of office, administrative, or clerical experience required
  • 3+ years of related experience preferred
  • Experience in logistics, transportation, supply chain, customer service, or claims processing preferred
  • Experience with reporting, data analysis, and documentation preferred

Technical Skills

  • Proficiency in Microsoft Office Suite:
    • Excel
    • Word
    • Outlook
    • PowerPoint
  • Experience with transportation management systems preferred
  • Ability to analyze reports and operational data
  • Familiarity with enterprise software and logistics applications preferred
  • Experience with customer service and call center platforms preferred

Skills & Competencies

  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking capabilities
  • Attention to detail and commitment to accuracy
  • Effective time-management skills
  • Ability to work independently and collaboratively
  • Professional customer service and conflict-resolution skills
  • Commitment to confidentiality, professionalism, and integrity

For more details reach atvgill@navitassols.com or Call / Text at 516-862-1203.

About the Company

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NavitasPartners