Service Dispatcher
Terry's Heating and Air Conditioning | Twin Falls, ID
Full-Time | $21.00-$29.00 per Hour Based on Experience
Schedule: Monday-Friday | 7:30 AM-5:00 PM | Occasional Overtime Available
Join a Company That's Been Serving Twin Falls Since 1977
For nearly 50 years, Terry's Heating and Air Conditioning has been the trusted choice for residential heating and cooling services throughout the Twin Falls area. Our reputation has been built on exceptional customer service, quality workmanship, and employees who genuinely care about our customers and one another. We're looking for an experienced Service Dispatcher to join our growing office team and help keep our technicians productive while delivering an outstanding customer experience.
If you're an organized, customer-focused professional who thrives in a fast-paced environment and enjoys coordinating schedules, solving problems, and supporting both customers and field technicians, we'd love to hear from you.
Why Join Terry's Heating and Air Conditioning
Competitive pay of $21.00-$29.00 per hour based on experience
Health insurance
Paid vacation and paid holidays
401(k) with up to a 4% company match
Paid training and continuing education
Stable, year-round employment
Career advancement opportunities
Family-oriented, team-focused work environment
Long-term career opportunities with an established local company
What You'll Do
As a Service Dispatcher, you'll serve as the communication hub between customers and technicians, ensuring schedules are optimized while delivering an exceptional customer experience from the first phone call through job completion.
Responsibilities include:
Answer incoming customer calls with professionalism, empathy, and urgency
Schedule service, maintenance, and installation appointments
Dispatch technicians efficiently based on location, skill set, urgency, and schedule availability
Monitor technician progress throughout the day and adjust schedules as needed to maximize efficiency
Communicate appointment confirmations, delays, and schedule updates with customers
Coordinate return visits, warranty work, maintenance agreements, and follow-up appointments
Maintain accurate customer records, work orders, and scheduling information within company software
Support technician productivity while balancing customer expectations and business priorities
Work closely with service managers and technicians to ensure smooth daily operations
Assist with general office and administrative responsibilities as needed
Qualifications
Two or more years of dispatching or scheduling experience, preferably in the HVAC, plumbing, electrical, or home services industry
Strong customer service and conflict-resolution skills
Excellent communication and interpersonal abilities
Proven ability to manage multiple priorities in a fast-paced environment
Strong organizational skills with exceptional attention to detail
Experience using dispatching, scheduling, CRM, or service management software
Comfortable coordinating multiple technicians and adjusting schedules throughout the day
Strong computer skills and ability to quickly learn new software
Ability to remain calm, professional, and solutions-focused under pressure
Reliable, dependable, and committed to providing outstanding customer service
Compensation and Benefits
$21.00-$29.00 per hour based on experience and qualifications
Health insurance
Paid vacation and holidays
401(k) with up to a 4% company match
Paid training and professional development
Career advancement opportunities
Stable, year-round employment
Supportive leadership and collaborative team culture
If you're an experienced dispatcher looking for a long-term career with a company that values teamwork, customer service, and employee development, Terry's Heating and Air Conditioning offers the opportunity to make a meaningful impact while growing your career. Join a trusted local company that has proudly served the Twin Falls community since 1977.
Competencies
This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.
Education and Experience
High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.