Dispatcher - AGH - Full Time

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Dispatcher - AGH - Full Time

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Dispatcher - AGH - Full Time

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320 E North Ave, Ground Floor NW Wing, Pittsburgh PA 15212, United States

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW

Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

ESSENTIAL RESPONSIBILITIES

• Dispatches support services personnel for appropriate department requests. Ensures resolution for the customer"s request and, when necessary, notifies supervision of potential problems. (20%)
• Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times. (20%)
• Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services. (20%)
• Enters data, using various systems, to communicate information to necessary personnel. (20%)
• Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies. (10%)
• Uses proper body mechanics. (10%)
• Performs other duties as assigned or required.

QUALIFICATIONS

Minimum

• Proficiency in the utilization of computer software.
• High degree of problem solving and decision making tools
• Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
• Ability to maintain the highest measure of confidentiality
• Accurately performs accounting skills when dealing with money required

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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Job Details

• Job category Administrative Services
• Position Type Full Time
• Posted 09/23/2026
• Location(s) 320 E North Ave, Ground Floor NW Wing, Pittsburgh PA 15212, United States
• Line of Business
• Entity
• Recruiter
• Hiring Manager
• Experience Level
• Job Family Transportation-AHN
• Req ID J286674

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Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

We provide reasonable accommodations to applicants with disabilities or who require accommodations for sincerely held religious beliefs or for known limitations related to pregnancy, childbirth, or related medical conditions. If you need an accommodation, please contact HRServices@highmarkhealth.org. This email is exclusively for accommodation requests under applicable laws.

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