Dispatcher

We provide end-to-end mechanical and industrial contracting, including pre-construction, project management, fabrication, and welding solutions. We have experience working on a variety of process-critical and fast-track projects for heavy industrial, energy, life sciences, and government clients.

Help the growth of the local Boise, Idaho office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the General Manager.

• Take client service calls and open jobs as needed following all proper procedures.
• Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing.
• Schedule the calls along with all previously scheduled work.
• Dispatch techs on previously scheduled maintenance and service calls.
• Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work.
• Order filters for monthly maintenance as needed for technician/driver pick up.
• Research as needed on whether a job is a warranty call or not. 
• Take problem/complaint calls and handle appropriately or direct to General Manager.
• Take calls for billing/invoice questions and direct to proper personnel.
• When necessary, advise sales department of major clients’ service calls.
• Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary.

•    Previous HVAC industry experience a plus
•    1+ years customer service background required
•    General computer skills including Microsoft Word and Excel

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