SUMMARY:
As a Dispatcher, you will be the main point-of-contact for company drivers. Ideal candidates will exhibit extensive experience in dispatching trucks with both commercial and household goods, building relationships with both clients and drivers, and the ability to multi-task and work under pressure.
KEY RESPONSIBILITIES:
- Communicate with Planners in order to plan driver routes.
- Help drivers choose efficient courses to fulfill their routes.
- Coordinate with drivers to find available agents when necessary.
- Communicate with agents to set up incoming shipments and labor as needed.
- Communicate with customers and coordinators to record details about shipments, arrange pick-up times, and discuss any special handling issues.
- Prepare dispatch documents, as well as generate bills and invoices.
- Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Maintain understanding of DOT regulations, industry changes, and UniGroup policies
- Ensure Armstrong drivers are in compliance with all DOT, compliance, and safety regulations.
- Review drivers’ logs, including dispatched calls and arrival times.
- Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
- Any other duties as assigned by Manager.
MINIMUM QUALIFICATIONS:
- High School Diploma or GED. Bachelor's or Associate Degree in Transportation/Logistics preferred.
- 2-3 years of experience as a Truck Dispatcher. Experience with a moving/relocation company is highly preferred.
- Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
- Extensive experience in customer services, as well as generating freight bills and invoices.
- Household Goods experience a plus.
- Experience with Transportation Management Software (TMS)
- Proficiency in office software, including Microsoft Word, Excel, and Outlook.
- Knowledge of applicable transportation regulations and laws.
- Excellent organizational, communication, and time management skills.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
- Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.
The Armstrong Company is an Affirmative Action / Equal Opportunity Employer (EOE). Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law. If you need assistance or accommodations during the application process due to a disability, it is available upon request.