Dispatcher

Air Assurance began in 1985 with Mike and Narissa Rampey, and was later joined in ownership by their son David in 2003. Today, they are proud to maintain the largest full service HVAC and Plumbing fleet in the Tulsa metropolitan area. Air Assurance specializes in residential and commercial comfort solutions including heating, air conditioning, indoor air quality, geothermal service and installation, and plumbing services. Air Assurance’s philosophy is to provide the best possible service to its customers. Exceptional service and customer "wow" factor have been instrumental in their growth, and they will do everything possible to create positive experiences. Although they sell the best heating, air-conditioning, and plumbing equipment available today, their greatest asset is their employees. They continually seek out the very best talent in the industry, people who understand the importance of customer relationships and what it means to offer exceptional customer service with true integrity.

Their duties and responsibilities include:

• Coordinating and dispatching HVACR technicians to customer locations
• Taking customer calls and scheduling appointments for HVACR services
• Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintaining an accurate record of service calls, appointments, and customer information
• Providing customers with information about services, pricing, and scheduling
• Ensuring efficient routing of technicians to maximize productivity and minimize travel time
• Addressing and resolving customer complaints and issues in a timely and professional manner
• Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assisting in the preparation of reports related to job status, daily activities, and dispatched calls