Dispatcher/Call Taker

Dispatcher/Call Taker

Lehigh Valley, PA

Benjamin Franklin Plumbing - Lehigh Valley

Full-Time

Pay Range: $20-$26 per hour (based on experience)

About Us:

Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

Position Summary:

This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities:

• Answer incoming calls with professionalism and care.

• Schedule service appointments accurately using our CRM

• Dispatch technicians based on location, job type, and availability

• Maintain real-time communication with field staff.

• Update job statuses and customer records

• Assist in resolving scheduling issues or customer concerns.

• Support overall customer satisfaction and operational efficiency.

Requirements:

• Previous experience in the plumbing or home service industry is strongly preferred.

• Familiarity with ServiceTitan (our customer relationship management software) is highly suggested - training will be provided

• Strong organizational and communication skills

• Ability to manage multiple tasks in a fast-paced environment

• Detail-oriented and customer-service focused

• Friendly, professional attitude and a willingness to learn

Benefits:

• Competitive hourly pay ($20-$26/hour)

• 401(k)

• Career growth opportunities within a respected service brand