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Dispatcher/Call Taker

Benjamin Franklin Plumbing

Bethlehem, Pennsylvania

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JOB DETAILS
SKILLS
Calendar Management, Communication Skills, Customer Experience, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, Maintenance - Plumbing, Multitasking, Organizational Skills, Plumbing, Realtime Communications, Resolve Customer Issues, Telephone Skills, Training Program
LOCATION
Bethlehem, Pennsylvania
POSTED
30+ days ago

Dispatcher/Call Taker

Lehigh Valley, PA
Benjamin Franklin Plumbing – Lehigh Valley
Full-Time
Pay Range: $20–$26 per hour (based on experience)

About Us:
Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We’re growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

Position Summary:
This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.

Key Responsibilities:

  • Answer incoming calls with professionalism and care.

  • Schedule service appointments accurately using our CRM

  • Dispatch technicians based on location, job type, and availability

  • Maintain real-time communication with field staff.

  • Update job statuses and customer records

  • Assist in resolving scheduling issues or customer concerns.

  • Support overall customer satisfaction and operational efficiency.

Requirements:

  • Previous experience in the plumbing or home service industry is strongly preferred.

  • Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided

  • Strong organizational and communication skills

  • Ability to manage multiple tasks in a fast-paced environment

  • Detail-oriented and customer-service focused

  • Friendly, professional attitude and a willingness to learn

Benefits:

  • Competitive hourly pay ($20–$26/hour)

  • 401(k) 

  • Career growth opportunities within a respected service brand

Compensation: $20.00 - $26.00 per hour




Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

About the Company

B

Benjamin Franklin Plumbing

📍Address: 4282 North Dupont Highway, Dover, DE 19901

☎Phone: +1 (302) 613-0703

Benjamin Franklin Plumbing of Dover, DE is a full-service plumbing company offering emergency repairs, system installations, and preventative maintenance throughout Delaware. Our experienced team specializes in tankless water heater installation, water heater repair, drain cleaning, sewer inspection, faucet and toilet repair, garbage disposal repair, and more. We’re available 24/7 for emergency plumbing services, ensuring that your needs are met promptly and professionally.

With offices in Dover, Wilmington, and Milford, we proudly serve Kenton, Odessa, Clayton, Cheswold, Woodside, Viola, Felton, Hartly, Smyrna, Houston, Marydel, Magnolia, Townsend, Frederica, and St Georges. Contact us today for reliable and efficient plumbing solutions.

 

COMPANY SIZE
50 to 99 employees
INDUSTRY
Construction - Residential & Commercial/Office
WEBSITE
https://www.benjaminfranklinplumbing.com/dover/

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