Benefits:
Dispatcher/Call Taker
Lehigh Valley, PA
Benjamin Franklin Plumbing - Lehigh Valley
Full-Time
Pay Range: $20-$26 per hour (based on experience)
About Us:
Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.
Position Summary:
This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.
Key Responsibilities:
Answer incoming calls with professionalism and care.
Schedule service appointments accurately using our CRM
Dispatch technicians based on location, job type, and availability
Maintain real-time communication with field staff.
Update job statuses and customer records
Assist in resolving scheduling issues or customer concerns.
Support overall customer satisfaction and operational efficiency.
Requirements:
Previous experience in the plumbing or home service industry is strongly preferred.
Familiarity with ServiceTitan (our customer relationship management software) is highly suggested - training will be provided
Strong organizational and communication skills
Ability to manage multiple tasks in a fast-paced environment
Detail-oriented and customer-service focused
Friendly, professional attitude and a willingness to learn
Benefits:
Competitive hourly pay ($20-$26/hour)
401(k)
Career growth opportunities within a respected service brand