Dispatcher

Cape Girardeau, Missouri

4 days ago

Job Description

Job Title: Dispatcher
Location: Cape Girardeau, MO
Job Type: Full-Time

About Us:
Tri-State Water, Power & Air is a leading home services company specializing in residential plumbing services and whole-home, standby generators. We are committed to providing exceptional service to our customers while maintaining a positive and efficient work environment for our team. We are seeking a highly organized and motivated Service Dispatcher to join our growing team.

Job Summary:
The Dispatcher is responsible for scheduling and dispatching service technicians to customer locations, ensuring efficient route planning, and providing outstanding customer service. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

Schedule and dispatch service technicians to customer locations based on priority, location, and availability.
Maintain real-time communication with technicians to provide job details, updates, and support.
Monitor and adjust schedules throughout the day to accommodate emergency service calls and unexpected changes.
Ensure proper documentation of all service requests, technician assignments, and job completion details in the system.
Coordinate with customers to confirm appointments, provide updates, and address inquiries or concerns.
Work closely with the service department and management to optimize technician efficiency and customer satisfaction.
Maintain accurate records of service calls, work orders, and technician performance.
Assist in resolving customer complaints or scheduling conflicts in a professional manner.
Follow company policies and procedures to ensure quality service and compliance with industry standards.

Qualifications:

Previous experience in dispatching, customer service, or scheduling within a home services industry (HVAC, plumbing, electrical, etc.) is preferred.
Strong organizational and multitasking skills with the ability to prioritize tasks effectively.
Excellent communication skills, both verbal and written.
Proficiency in using scheduling software, CRM systems, or dispatching tools.
Ability to remain calm under pressure and problem-solve in real-time.
Detail-oriented with a strong focus on accuracy and efficiency.
Team player with a positive attitude and a commitment to customer satisfaction.

Tri-State Water, Power & Air is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.

Numbers & Facts

Location	Cape Girardeau, Missouri
Website	https://tristatewhywait.com/careers/

Skills

Communication Skillsunmatched
Customer Relationship Management (CRM) Systemsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
Emergency Servicesunmatched
Establish Prioritiesunmatched
Industry Standardsunmatched
Maintenance - Electricalunmatched
Maintenance - HVACunmatched
Maintenance - Plumbingunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Realtime Communicationsunmatched
Record Keepingunmatched
Regulatory Complianceunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Transportation Routingunmatched
Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder

Dispatcher

Job Description

Numbers & Facts

Skills

Be found by employers

Level up your application

Professional resume templates

Free resume builder