Billing, Cargo/Freight, Communication Skills, Computer Skills, Computer Systems, Customer Support/Service, Data Entry, Hazardous Materials/Substances, Organizational Skills, Regulations, Time Management, Truck Driver, Trucking, Vehicle Fleets
Work Schedule Comments: Typically, Monday-Friday 8am-5pm
Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to Ohio drivers; owner operators and/or fleet. Communicate and coordinate between all Ohio locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions:
- Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
- Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed.
- Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure. Apply THS if needed.
- Apply any additional charges including and notify customer service of changes.
- Track/Maintain Ohio yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Distributes and keeps track of the Nextel radios and fleet truck assignments
- Request rail billing
- Processes ATP's and Non-Productive pay. Review preliminary payroll
- Other duties as assigned
Skills and Knowledge Required:
- Intermodal/Trucking experience
- Data entry skills
- Excellent communication and organizational skills
- DOT Regulations; Hazardous Materials
- Computer literate
- Ability to multi-task