Accidental Death and Dismemberment (AD&D), Background Investigation, Calendar Management, Communication Skills, Customer Satisfaction, Detail Oriented, Driver's License, Electricity, Establish Priorities, HVAC, Information Technology & Information Systems, Leadership, On Site Support, Organizational Skills, Plumbing, Relocation Services, Training/Teaching, Tuition Reimbursement
Looking for the BEST Dispatcher in the Industry to join Fire & Ice Heating & Air!
If you’ve worked in dispatch for HVAC, plumbing, or electrical, you already know: YOU are the heartbeat of the operation. You keep the schedule tight, the techs productive, and the customers taken care of.
At Fire & Ice, we recognize that. We’re looking for a skilled Dispatcher who thrives in a fast‑paced environment, understands the rhythm of the trades, and wants to be part of a company that actually appreciates the work you do.
If you want stability, support, and a team that respects your expertise, this is the place.
Why Experienced Dispatchers Choose Fire & Ice
- Employer‑paid Medical, Dental & Vision
- Life, AD&D & Long‑Term Disability included
- Optional short‑term disability & gap coverage
- 401(k) with company match (Traditional & Roth)
- Paid holidays & PTO
- Paid parental leave
- Tuition reimbursement
- Ongoing training & development
- A leadership team that gets the trades and supports your success
What You’ll Do
You’ll be the central hub that keeps our field running smoothly:
- Receive and document emergency & non‑emergency calls
- Prioritize calls based on urgency, customer needs, and technician skillset
- Monitor field technicians and optimize their schedules for maximum efficiency
- Schedule appointments using right tech / right call guidelines
- Enter accurate customer and call information into our system
- Communicate clearly with techs, customers, and leadership
- Support a fast‑moving service department with professionalism and confidence
Your decisions directly impact productivity, customer satisfaction, and revenue — and we trust you with that responsibility.
What You Bring
- Previous dispatching experience (required)
- Bonus: Experience in HVAC, plumbing, or electrical dispatch
- Bonus: Experience with ServiceTitan
- Strong attention to detail
- A team‑first attitude
- Honesty, integrity, and a commitment to quality
- Ability to stay calm, organized, and efficient in a fast‑paced environment
If you know how to keep techs moving and customers happy, you’ll thrive here.
Requirements
- Valid driver’s license
- Ability to pass assessments, interviews, background checks, and drug screening
Fire & Ice Heating and Air is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.
Posted Min Pay Rate:
USD $20.00/Hr.
Posted Max Pay Rate:
USD $25.00/Hr.