Dispatcher, Commercial HVAC

Overview

We are looking for a reliable and experienced Dispatcher to schedule and dispatch HVAC Technician team members to various locations.

Pay: 35.00 - 40.00/hr. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1 

Responsibilities

•    Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc. 
•    Schedule and dispatch resources, which may be team members, crews, and teams to appropriate locations according to customer requests, specifications, or needs, using telephones and email.
•    Ensure timely and efficient movement of team members according to work orders and/or resource schedules.
•    Oversee all communications within specifically assigned area(s).
•    Record and maintain files and records of dispatch information including temporary employee time and schedules.
•    Confer with ABM supervisors and team members to address questions, problems, and requests for temporary coverage.
•    Compile statistics and reports on work progress.
•    Other duties as assigned.
 

Qualifications

Required Qualifications:
•    Must be 18 years of age or older.
•    No high school diploma, GED, or college degree required.

Preferred Qualifications:
•    Bilingual in English and Spanish.
•    One (1) year of prior multi-line reception experience or dispatching experience.
•    Prior experience scheduling and dispatching 50 plus employees.